Deloitte Functional Cloud-Based Billing Senior Manager in Los Angeles, California

Functional Cloud-Based Billing Systems Senior Manager

Our Telecommunications, Media and Technology (TMT) industry clients include some of the most valued companies in the U.S. and many of the world s top global brands. We are poised to help clients shape their evolving business models, scale and transform their operations, modernize their processes and technologies, and constantly improve their customer experience. Our Technology sector includes the world leaders in software, semiconductor, Cloud, analytics, cyber, networking, enterprise and personal computing, and technology services.

Flexible Consumption Models

Long employed by Utility and Telecom companiesis now expanding to businesses in other industries (including Technology, Media, Automotive, and Industrial Products), creating value for both customers and the companies that adopt them. These models at https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/flexible-consumption-business-models.html are profoundly different from traditional business models and will require a very different set of business capabilities at https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/business-capabilities-flexible-consumption-based-models.html so that customers are able to access, consume, and pay for services based on need and usagefrom media content to technology infrastructure and enterprise software solutionsin a flexible, scalable, and secure manner.

Core Business Operations

The US Core Business Operations Portfolio supports design, implementation, and operation of "heart of the business" transactional systems and core operations, including process redesign, large program management, systems integration, and cloud engineering.

Work you ll do

As a Manager, you will lead and deliver small or components of large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies. Manager level responsibilities include: providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement. You will be expected to implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance. Managers participate in the development and presentation of proposals for business development activities.

The team

Our TMT industry team positions us to help clients shape their evolving business models, scale and transform operations, modernize their processes and technologies, and constantly improve their customer experience. You will work alongside the best and brightest. We foster a culture of courage, inclusion and continuous learning.

As a Senior Manager, you will lead large complex engagements. These challenges encompass everything from:

  • Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content.

  • Client Management: Manage day to day interactions with executive clients and sponsors.

  • Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process.

  • Practice Development & Eminence: Develop practical solutions and methodologies; develop "thought-ware" and "point-of-view" documents; participate in public speaking events; get published in industry periodicals.

  • People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities.

  • Helping clients increase revenues, decrease costs, accelerate cash flow, and improve margin and operational workflows.

Qualifications

Required:

  • 10 years of relevant experience in lead-to-cash business capability design & prioritization, requirements management and future state process design. Cloud-based billing systems experience a must.

  • At least five years of experience leading business requirements definition in a cross-functional environment, taking input from critical enterprise functions such as sales, quoting, order management, service provisioning, subscription billing, and revenue recognition

  • Prior experience in defining and/or launching new subscription offers including defining business capabilities road-map, developing process flow diagrams, coordinating with solution delivery teams to clarify business needs and executing business readiness activities

  • Good understanding of flexible consumption models such as subscriptions, pay-as-you-go, usage-based and their role in innovative go-to-market approaches and new revenue models

  • Must have experience successfully leading complex engagements and teams, throughout the entire project lifecycle, with team sizes ranging from 5-10 resources

  • At least five years of experience contributing to the development and presentation of client proposals

  • A willingness to travel 80 - 100% of the time (Monday Thursday/Friday)

Preferred:

  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)

  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

  • Eagerness to mentor junior staff

  • An advanced degree in the area of specialization is preferred

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html

Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.