Viscardi Center Jobs

An employer membership organization and comprehensive resource for disability employment best practices.
National Business and Disability Council mobile logo

Job Information

Goldman Sachs & Co. CIMD, Asset Management, European Shareholder Services - Investor Services, Analyst / Associate, London in London, United Kingdom



The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.


Goldman Sachs Asset Management (GSAM) is one of the world’s leading investment managers. GSAM provides institutional and individual investors with investment and advisory solutions, with strategies spanning asset classes, industries, and geographies. We help our clients navigate today’s dynamic markets, and identify the opportunities that shape their portfolios and long-term investment goals. We extend these global capabilities to the world’s leading pension plans, sovereign wealth funds, central banks, insurance companies, financial institutions, endowments, foundations, individuals and family offices.

At Goldman Sachs, our culture is one of teamwork, innovation and meritocracy. We often say our people are our greatest asset and we take pride in supporting each colleague both professionally and personally. From collaborative work spaces and mindfulness classes to working from home and flexible work options, we offer our people the support they need to reach their goals in and outside the office.



Investment Management Division

The Investment Management Division, comprised of Goldman Sachs Asset Management (GSAM) and Private Wealth Management (PWM), provides asset management and wealth management solutions to world-class institutions and individual investors globally. Today, we are one of the world’s leading asset managers, with over 700 investment professionals managing over $1 trillion in assets across many strategies.

GSAM and European Shareholder Services

Goldman Sachs Asset Management (GSAM) delivers innovative investment solutions through a global, multi-product platform that offers clients the advantages that come with working with a large firm, while maintaining the benefits of a boutique. GSAM is one of the pre-eminent investment management organizations globally. Critical to the success of GSAM is our ability to leverage a global team of talented professionals to define solutions and lead change across the operational infrastructure.

The purpose of the European Shareholder Services team is to provide World Class Client Servicing to Investors in the GSAM Offshore Funds and to assist the GSAM Sales force in their Global Funds distribution effort. The role consists of being a member of the Offshore Funds European Shareholder Services team providing excellent Client Service to clients from all Non-US regions (EMEA and Asia ex. Japan) in relation to the Goldman Sachs Offshore Funds. The role will require being pro-active in supporting ongoing client needs, identifying Client Service enhancements and evolving these ideas into implementation or making recommendations to Management. The role also involves working closely with the various Distribution Channels and other departments within the firm to improve the overall Client Experience. Improving the efficiencies within the team, as well as day to day client trade order and query handling are also priorities.


Role Responsibilities

  • Working closely with our regional sales teams and our internal distribution services teams to contribute to the GSAM Funds distribution effort

  • Responding to daily incoming calls and queries from internal and external clients / custodians regarding our Offshore Funds range of products

  • Ensuring regulatory and company compliance standards are met

  • Escalating and managing sensitive client issues to Sales & Marketing, Compliance, Legal and Senior Management

  • Researching and understanding the business requirements of the various regions where GSAM Offshore Funds are distributed and communicating this back for implementation

  • Pro-actively identifying enhancements for the clients and communicating these internally

  • Automating various functions within the team and identifying ways to make processes more efficient


Basic Qualifications

  • French or Italian languages would be beneficial

  • Client call and query handling skills. Must be able to build strong relationship with business management, external vendors and internal clients alike

  • Knowledge of Offshore Funds administration and Compliance standards

  • A minimum of three years relevant experience in Asset Management and exposure to dealing in funds domiciled in different regions and currencies is important

  • Attainment of a degree or equivalent gained through relevant work experience

  • Knowledge of Anti-Money Laundering / KYC standards

  • Experience in working with cross border distribution

  • Must work well in a team but also exhibit strong leadership capabilities in order to help drive solutions to complex issues

  • Must have excellent communication skills, both written and oral. Must be able to explain intricate issues to colleagues and the business in such a manner that each can understand

  • Attention to detail but also have the ability to see the bigger picture and manage competing priorities

  • Positive “can do” attitude

  • Strong analytical and organizational skills

Preferred Qualifications

  • IMC or similar qualification an advantage

Experience in working as part of a global team


The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.© The Goldman Sachs Group, Inc., 2019. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.

Job ID2019-53830

Schedule TypeFull Time




DivisionConsumer and Investment Management Division

Business UnitFundamental Equity Trading

Employment TypeEmployee