CVS Health Leave of Absence Processor in Lincoln, Rhode Island

Job Description

In this role as a Leave of Absence Processor, you will be accountable for the delivery of outstanding customer service through a strong commitment to customer needs.

The Leave of Absence Processor will also be responsible for using the CVS Health myLeave system as well other HR systems and predefined business processes to administer the Family and Medical Leave Act (FMLA), State and Company policy leaves of absence in accordance with all applicable federal and state regulations and company policy guidelines.

To be successful within this role, you must have a regular and timely attendance, demonstrated ability to multi-task while consistently meeting deadlines, and able to plan and prioritize workloads both independently and in a team environment with minimal supervision

In this role you will:

  • Timely accurate FMLA, State and Company leave administration in accordance with all applicable federal and state regulations and company leave policies.

  • Monitor and complete daily tasks using established business processes to ensure timeliness and compliance based on federal and state regulations.

  • Update the myLeave absence management system and other supporting HR systems with the employee’s applicable leave of absence information.

  • When assigned daily tasks are complete, support other LOA team members in accomplishing shared goals and/or tasks.

  • Review reduced schedule Return from Leave employee change forms.

  • Communicate with employees, HR team members as well as managers and other key stakeholders either verbally and/or in writing.

  • Research questions related to leave administration.

Required Qualifications

  • 1+ years of Customer Service experience

  • 1 + years of professional experience with Microsoft office

  • Excellent written, verbal, and listening skills along with a demonstrated ability to maintain work related information in the strictest of confidence

  • Ability to work independently and in a team environment

  • Strong organizational and data entry skills with a strict attention to detail

Preferred Qualifications

  • HR and / or FMLA experience is a plus

  • Basic knowledge of PeopleSoft HR is a plus.

  • Ability to consistently and efficiently follow through problems to provide complete and satisfactory resolutions.

  • Demonstrated technical proficiency


  • High School Diploma or GED required.

  • Bachelors Degree preferred.

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at and EEO IS THE LAW SUPPLEMENT at

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel at mailto:Advice&

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: