MAXIMUS Call Center Quality Monitor in Jacksonville, Florida

A Call Center Quality Monitor is expected to monitor and evaluate monitored calls to ensure assistance is provided in a professional and courteous manner, and meets the requirements of the contract. A Call Quality Monitor completes scorecards and provides feedback on monitored calls. A Call Center Quality Monitor is familiar with all resources available to successfully complete the work as described below.

*SCA Job Profile Only

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Requisition ID: 2018-32720

External Company URL:

Street: 1 Imeson Park Blvd