Humana Dr. Call Phones Mail Operations Pharmacy Technician 2 in Irving, Texas

Description

The Mail Operations Pharmacy Technician 2 Dr. Call Phones Team: Typically works on semi-routine assignments. This is an incoming call center setting. Technicians are responsible for taking incoming phones calls from providers and patients for New Rx's, clarifications or transfers as outlined by standard policies.

Responsibilities

  • Responsible for taking incoming calls from providers and patients

  • Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.

  • Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.

  • Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Role Essentials

Candidates for this position must have the following skills:

  • High School Diploma or equivalent

  • Must have an active Pharmacy Technician License in Texas

  • Certified Pharmacy Technician

  • At least 2 year experience preferred

  • Inbound/outbound call experience

  • Excellent communication skills both written and verbal

  • Experience using multiple computer applications simultaneously

  • Strong data entry skills

  • A positive, proactive attitude with a passion for customer service

Role Desirables

  • Mail Order Pharmacy experience

  • Pharmacy experience

  • Customer service experience

Scheduled Weekly Hours

40

About Us

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.