Verizon Associate Product Manager in Irving, Texas

What you’ll be doing...

The Digital Engagement team at Verizon Fios is hiring a Digital Product Specialist to support web and mobile onboarding products. Your main focus will be to identify user-impacting issues and follow through with appropriate teams to resolution. Through a combination of manual QA and managing user feedback channels, you will help resolve the pain points our users have in order to contribute to a best-in-class digital experience. You will also be responsible for communicating to both internal and external audiences the value of the product and help them stay up-to-date on new features and releases. This is a unique role to work within a dynamic, fast-growing group that is defining the future of customer experience inside of a Fortune 15 business.

  • Assist in planning, prioritization and implementation of Digital projects involving Digital team, IT and development, Marketing, and other business partners.

  • Assist product, design, and IT leadership in identifying user-impacting bugs and areas of opportunity & following them through to resolution.

  • Manage feedback across from internal and external users and leverage the information to identify opportunities for improvement.

  • Respond to users with the status of their issues reported – manage expectations and let them know that they are heard.

  • Document bugs and product enhancement requirements in detail via the team’s project management software.

  • Assist in the creation of external and internal product marketing/education material for new features and releases.

  • Assist Product Managers in writing clear, concise user stories that meet user and business needs.

  • Document user flows, build wireframes and presentation decks to help bring product concepts to life.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree in related field or four or more years of work experience.

  • Four or more years of relevant work experience.

Even better if you have:

  • A degree.

  • Experience working in digital with an understanding of digital concepts and solutions.

  • A proven track record of lifecycle management from inception to completion.

  • Experience writing and implementing detailed user stories.

  • Ability to put yourself in users’ shoes and spot the edge cases that impact the customer experience.

  • Sharp attention to detail & excellent customer-facing communication skills.

  • Evidence of being self-motivated and driving results – able to build agile processes from the ground up and challenge ‘legacy’ thinking by taking ownership of your area.

  • Ability to work effectively as part of a distributed, multidisciplinary team.

  • Passion for UX and mobile/web best practices.

  • Experience with JIRA.

  • Flexible, organized and able to handle competing priorities.

  • Strong verbal and written communication skills.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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