JPMorgan Chase Commercial Card, Relationship Manager, VP in Irvine, California

Commercial Card provides payment solutions to businesses, governments and other institutions for commercial expenditures, including business supplies, maintenance, repair, operational expenses and travel. Our solutions and best practices offer the control, reporting, reconciliation and financial benefits organizations need to streamline payment processes and help turn accounts payable departments into profit centers. Our online management applications provide clients with the ability to establish spending limits, create authorizations and workflows, streamline reporting and enforce buying policies throughout an organization.

Job Description

As a Commercial Card Relationship Manager, you will identify, plan and implement payables strategies for client growth, product cross sell and retention. You will cultivate strong relationships with the clients in your assigned portfolio and work with internal partners to resolve product and service issues. The incumbent in this position will have demonstrated proficiency in account management and full knowledge of the product line and its applications.

The RM establishes plans for maintaining major account relationships and meeting assigned targets and goals within the portfolio, establishes and builds strong client relationships over time that allow for continuity and ongoing representation reinforced by sales support/delivery programs, and communicates to other relevant company functions/divisions. The RM participates, with other account managers and sales management, to develop sales strategies for accounts, helps identify target accounts and opportunities within the framework of the organization-wide sales strategy. The RM is responsible for maintaining satisfactory customer satisfaction levels for all accounts in assigned portfolio, monitors competitor activity in each account and ensures that appropriate response strategies are formulated and executed.

Position Description:

In the role of Commercial Card (CC) Relationship Manager , you will be responsible for leading a portfolio of approximately 20-25 Commercial Bank – Gov’t., Higher Education, Healthcare & Not for Profit Tier 1 (accounts with $10MM+ in annual spend) commercial card clients. Your primary objective is the management of the contract lifecycle to ensure volume growth, full product placement, client retention, and to lead clients and business partners through change management activity.

  • Bachelor's degree, MBA preferred

  • 5+ years of experience in Relationship Management (Commercial Card industry preferred)

  • Demonstrable track record evidencing an exceptional client experience with measurable results and the ability to proactively build relationships and trust with clients

  • Experience in successfully managing multiple client relationships concurrently

  • Excellent communication skills with experience presenting to C-Level executives

  • Ability to work independently with little professional guidance

  • Proven ability to innovate, problem solve, and develop customized solutions to client issues and challenges

  • Excellent selling, influencing and negotiation skills

  • 5 years of experience in the business to business sales environment with a documented track record of success and top performance

  • Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally). This includes senior-level presentation skills

  • Willing to travel 25-50%

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.