S&P Global Associate Director, Business Controls in Houston, Texas

The Role:

The Business Controls & Quality team (BCQ) forms part of the Content group s first line of defense and Governance structure looking at business controls and operational risk within the pricing process and other areas within content. This role leads and represents BCQ in the region and globally, taking a 1st line view of the regional risk profile in Content and working to continually assess, articulate and improve it being the program lead for 1st line controls.

The Location:

Houston, TX

The Team:

Business Controls and Quality is embedded in the Content organization and was built to provide assurance and controls expertise to Content leadership. They focus on ongoing monitoring and improving adherence to editorial standards, regulatory requirements and key controls. Through the assessment of operational risk in Content processes, they also continually improve controls, whilst working to optimise process. This includes a developing focus on the quality of price assessment output, and also the governance of quantitative models in Analytics.

The Impact:

The role will assess operational risk and the adequacy of business controls within the content space, protecting the business and providing sound 1st line governance, and driving continuous improvement through their actions and by directing the global controls team. The position will use and develop a variety of measures to assess risk, working closely with the Platts risk officer as the main 1st line representative helping to improve transparency and drive strategic change within the organization.

What's in it for you:

This role provides the opportunity to be the global program lead continually assessing and improving the controls environment within the Content organization using risk management tools and structures, and through leadership and influence. The role offers great exposure to Platts business globally, giving the lead to provide direction for the controls team in support of business controls within content. The position will be the main escalation lead for content controls from Legal, Risk, Content Leadership, Compliance and Operations, enabling the lead both directly and through the team to manage an established network as the core trusted expert, and agent for change, in Content processes, risks and controls.


  • Runs the overall program for the global Business Controls team and executes on the 1st line risk assessment routines, such as the self-assessment of risks & controls in line with S&P Globals risk framework

  • Works collaboratively with the Enterprise Risk team to define the Risk Appetite requirements for Platts and builds appropriate KRI s for the content organization as measures of risk

  • Maintains and builds the Risk and Control Inventory , along with Control Process Maps for the Content Organization

  • Is accountable for the controls team in design, agreement and implementation (or the oversight of implementation) of high quality, strategic, proportionate and effective remediation plans, including the implementation of new controls and related processes when needed

  • Builds and maintains the program for content controls workshops and reviews with coverage beyond pricing and support in news, analytics and operations.

    • Manages the Controls team to ensure that key controls are set up for success ; through best in class process & control design & implementation, through establishing monitoring and detective - corrective controls where the primary control is not fully preventative, and with all parties being fully trained and aware of their accountabilities
  • Builds the right metrics and reporting so that we can measure key risks and the performance of key controls as part of the risk routine

  • Routinely examines data (such as KRI s, reports from the Quality team) to identify trends, issues, emerging risks, issues with adherence in the region, so that we can flag these and take proactive steps to address

  • Implements and develops the plan for the Business Controls tem

  • Works collaboratively with the BCQ Director on Strategy but is autonomous with day to day control self and team accountabilities.

  • Is the key point of escalation for Controls activities with 2nd & 3rd line Risk & Compliance teams, to support these groups in the control and governance requirements they have for Content

  • Decides what is needed for senior escalation, in terms of trends, issues, emerging risks, overdue remediation plans, and issues with adherence, for the team in line with risk framework. Ensures the escalations coming from them and the team is impactful, targeted, and that they have a satisfactory outcome

  • Highlights control breakdowns, inadequate processes, and unexpected events and implements corrective actions in partnership with the Content teams to address process and control deficiencies

  • Develops routines with Content teams and Content leadership to share risk data, insight and controls expertise, drive decision making, execution and accountability, and encourage open discussion to identify areas of concern and focus. Maximizes the benefits of co-location

  • Ensures a strong leadership team exists with the other BCQ regional leads in order to support each other, for global coverage, to share information, to discuss whether regional risks may be global, and to build globally consistent approaches, solutions and BCQ brand

  • Provides leadership and direction to the other regional leads for the BCQ controls program, delivering on our controls review strategy within content

  • Models and drives a control conscious culture within BCQ and the Content organization. Ensures that Content staff are clear on BCQ s role in the risk framework and how we can assist them

  • Is the global and regional point of contact to articulate and manage the controls framework (which should be documented) that underpins Content processes. From the first line run the internal & external audits, regulatory reviews, acts as Content liaison for these and ensure positive outcomes through managing any needed mitigation

  • When key business change occurs (key programs, acquisitions) leads the team and delegates appropriately representatives within BCQ s control team to handle requirements on these programs and adjusts risk profile where necessary

  • Ensures that governance mechanisms (such as committees) are running as designed and that they are used to full effect to manage and escalate risk. Owns the Charters for these and the Editorial Standards & Guidelines and ensures that these are up to date and relevant to the controls and regulatory framework

  • Stays informed of industry best practices and regulations to ensure compliance with all applicable laws, standards, and requirements

  • Takes a deliberate approach to building the BCQ brand through thoughtful and impactful Stakeholder management globally and within the region. Ensures the BCQ team has (and can articulate) clarity of team strategy and value proposition. Holds the regional BCQ team accountable to their commitments, constructs and shares success stories based on outcomes

Basic Qualifications:

  • Expert knowledge of risk management and control design approaches and tools, with direct experience of their application

  • Can analyze both clear and complexly defined control requirements and conceptualizes and designs solutions that appropriately consider risk and global needs for content

  • Experienced in the design of a multitude of diverse risk and control processes.

  • Works proactively to drive the design and implementation of pragmatic processes to support Contents Business control structure.

  • Strong attention to detail in analysis and design activities.

  • Is execution oriented with the delivery of a broad range and number of controls workstreams

  • Ability to analyze existing business processes fully and design Lean controls for the business.

  • Executive presence, calm under pressure, with exemplary verbal and written communication skills, and the ability to establish credibility with senior leadership within the organization

  • Leadership skills for your global reports and wider team, along with the ability to influence effectively outside of your direct span of control

    • An analytical, structured, data driven, and strategically minded approach to assessing risks and designing and implementing - improving controls and processes
  • Ability to multi-task efficiently

  • Drive self and team accountability and evidence a strong direction for results and for getting deliverables over the line efficiently, within and beyond your direct span of control (tenacity and resilience). The ability to unite and inspire a group towards a common goal, and to hold others

  • Show initiative and curiosity to spot issues, ask questions, and to get to the real root cause of a business problem. Ability to promote this trait within the rest of the team by leading with example. Flexibility to step into issues as they occur directly or through delegation within the team.

  • The confidence to make decisions and recommendations based on a deep understanding of Platts processes, strategy, and regulatory environment

  • A drive for collaboration and (where it makes sense) standardization across sectors, regions, departments, to break down silo s and to join up the dots (and to ensure others do)

  • Experience with Lean & Six Sigma techniques and tools, with direct experience of their application. An intolerance for sources of waste and poor quality in business processes, and an outside in perspective

Preferred Qualifications:

  • Advanced degree - MS - MBA.

    • 10 years of financial services industry,
  • 5 years within discipline (risk and - or business controls).

    • Operational Risk qualified

    • Management experience and experience of influencing across a matrix required

    • Experience of being a global program lead and developing teams

    • Knowledge of the commodities industry

    • Six Sigma, Lean qualified (preferred)

  • (Business process) Project Management and - or BA experience (preferred)

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race - ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.