Booz Allen Hamilton Reference Desk, Lead in Herndon, Virginia

Reference Desk, LeadinHerndon, VAatBooz Allen Hamilton Inc.

Date Posted:5/17/2018

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  • Location:

Herndon, VA

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About Us

At Booz Allen, we harness our collective ingenuity to solve our clients' toughest management and technology problems. We work with governments, Fortune 500 corporations, and not-for-profits around the globe, in industries ranging from defense to health, energy to international development. We believe there is no product, code, or strategy that can create progress-only people can. That's why for more than 100 years we've empowered our team: over 24,000 dreamers, drivers, and doers who work together to change the world.

Job DescriptionJob Number: R0027633

Reference Desk, Lead

Key Role:

Work closely with clients to identify a user's business requirements. Interpret business needs and translate them into system requirements. Write business specifications and forwards to technical staff for system development. Act as the conduit between a user group and an IT development team. Serve as a subject matter expert with capability knowledge in client delivery, and has developed expertise in specific area. Maintain relationships with clients, and offer valuable and knowledgeable advice.

Basic Qualifications:

-15+ years of experience with the systems development life cycle, including requirements development, change management, and testing

-Experience in managing reference desk tasks for clients to serve as a liaison between issues reported by the client and the development team responsible for making systems changes

-Knowledge of EPA systems and the document and records management life cycle for EPA

-Knowledge of EPA Superfund programmatic data and reporting requirements

-Public Trust clearance

-BA or BS degree in IT

Additional Qualifications:

-Experience with the EPA Superfund program internal and public-facing Websites


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Public Trust clearance is required.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status—to fearlessly drive change.