Deloitte Service Design Architect in Hermitage, Tennessee

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Service Design Architect

Location: Hermitage, TN or Atlanta, GA

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you ll do

This position within the Global Service Management Center of Excellence (COE) Architecture team will take a lead role in the assurance of service architectural designs and approaches enabling meeting business outcomes as it pertains to the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements. This role will be responsible for creating Service Models to support Operational teams in the delivery of IT services, to ensure onboarded services meet warranty and utility requirements. This position will work closely with the COE Architecture Lead, COE Solution Architect, and COE Business Analyst to facilitate creation of Service Architectures that will define new service models.

  • Leads the Service Delivery workstream responsible for defining artifacts and standards for operational acceptance validation

  • Responsible for design of IT service architecture and the components within it, ensuring design aligns to business and technology requirements

  • Develop strategies to ensure that performance measures of IT services meet the needs of the business, and any service agreements that may be in place

  • Develop Service Design methods to facilitate the design and development of new services

  • Participating in projects, not only during service design and service transition, but also for operational projects

  • Support design of test scenarios for the functionality, performance and manageability of IT services to support service transition activities

  • ting service deployment activities

  • Represent the (COE) Architecture team in a respectable and knowledgeable member of the team

The team

Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that drives Deloitte, which serves many of the world s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,200 professionals in ITS deliver services including:

  • Security, risk & compliance

  • Technology support

  • Infrastructure

  • Applications

  • Relationship management

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

Technology & Infrastructure

The Technology and Infrastructure Organization works together to transform how ITS deploys technologies and services that meet the dynamic needs of Deloitte professionals and help increase their productivity.

Service lines:

  • Unified Communications

  • Infrastructure Operations

  • Office of Technology and Infrastructure

  • Service Management

  • Solutions Delivery

  • Technology Support Services

  • Visual Technology and Solutions

  • Cloud Solutions Center

Category: Information Technology

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.