EY Assurance ASA Manager in Gurgaon, India
Assurance ASA Manager
Requisition # GGN003M6
Post Date 2 days ago
The ASA Manager would be responsible for leading the teams of associates, seniors and team leaders and handling client service delivery for a particular geography, area or specialization. The principal objectives will be to ensure that consistent, and high-quality service is provided by the team by taking end-to-end project ownership and accomplishing the define goals.
The incumbent should continually look for improvement and opportunities to add value, and follow a proactive approach. The individual will assist the management team in developing and coaching team members as wellas ensuring that resources are deployed in the most effective manner. While the individual will be based in our Gurgaon office, the role requires the person to travel to other countries on a short or long-term basis for client engagements.
Monitor operational measures (e.g. utilization, KPIs, Minimum commitment versus Actual hours transitioned)
Develop strong relationship with onshore stakeholders (SAIL’s, off shoring partners & Area’s leadership) and manage their expectations on service delivery
Promote internal communication between teams and assist them in driving change and reinforcing quality through developing & following proper protocols
Promote training and development of knowledge for the entire ASA GDS team through perform training need identification along with AM’s, TL’s with the help of knowledge champions
Develop succession planning, employee development and manage attrition in ASA GDS team.
Assist in the recruitment process of ASA resources (Associate, Sr. Associate, Team Lead & Assistant Manager)
Ensure coverage of rewards and recognition for the high performing associates
Set directions, mentor and guide team leaders & assistant managers to manage their own performance and of their teams and create pipeline of potential talent
Liaise with support functions like HR, L&D, Finance etc to adapt departmental plans and priorities to address business and operational challenges
Work with senior managers at GDS and Off shoring Program manager to look for more business growth opportunities & devise strategy to grow the scope of GDS ASA team
Technical skills requirements:
Excellent written, oral, presentation and facilitation skills including bi/multi-lingual skills for OCAs.
Ability to coordinate multiple projects and initiatives simultaneously through effective prioritization, organization, flexibility and self discipline.
Must have demonstrated project management experience.
Knowledge of firm’s account management and relationship tools and processes.
Proactive, organized and self-sufficient with ability to priorities and multitask.
Analyses complex or unusual problems and is able to deliver insightful and pragmatic solutions.
Ability to quickly and easily create/ gather/ manipulate/ analyze data from a variety of sources.
A robust and resilient disposition able to encourage discipline in team behaviors
Additional skills requirements :
8+ years experience (and demonstrated competence, depth, and breadth) of operational and project management experience
8+ years experience of people management, coaching and leveraging work through others
Total Work experience desired : 9 Years
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