Humana Inbound Contacts Representative 2 in FtnSqr2, United States
The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
The Inbound Contacts Representative 2 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. We provide perfect service and guidance to all CarePlus health plan members. We see Inbound Contact Representatives to directly respond to questions about medical claims, pharmaceutical, billing and any additional grievances. Our representatives are trained to handle any issue and provide guidance to the appropriate solution.
Document customer inquiries by using established best practices
Empathize and build lasting relationships with customers
Educate customers about our products and services over the phone
Comply with all HIPPA and CMS regulations
Schedule medical appointments and transportation for patients and/or care givers when needed
Why you should work for CarePlus?
Extensive Benefit package that starts your 1st day of employment
3 weeks accrued PTO your 1st year of employment
Associate engagement and appreciation activities
Earn cash/gifts/discounts through our associate wellness and rewards program
Quarterly Pay Incentives based on associate's production and quality scores
Career and growth opportunities-starting with job shadowing
High School Diploma or equivalent
Previous customer service experience
Strong customer service orientation
Strong attention to detail
Strong typing and computer navigation skills
Capacity to multi-task, including use of multiple computer applications simultaneously
Effective verbal and listening communication skills
Ability to work an 8 hour shift anytime between the hours of 8 a.m. to 8 a.m. Monday through Friday with the flexibility to work overtime based on business needs
Bilingual English and Spanish. Must be able to read and speak in Spanish and write in English. Bilingüe Inglés y Español. Debe ser capaz de leer y hablar en español y escribir en Inglés.
Previous inbound call center experience
Prior experience in the Pharmacy industry
- During Open Enrollment October 7th- February 24th- Must have the ability to work an 8 hour shift between 8 a.m. to 8 p.m. Monday through Sunday (Saturday OR Sunday), 5 days per week, with the flexibility to work overtime based on business needs
Scheduled Weekly Hours
Equal Opportunity Employer
It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.
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