JPMorgan Chase Commercial Banking - QA Operations Risk/Control Analyst - Wholesale Lending Services - Fort Worth, TX in Fort Worth, Texas

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & Co. is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as fully paid paternal leave time, health care insurance and retirement benefits.

Commercial Banking (CB) serves more than 30,000 clients, including corporations, municipalities, financial institutions and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. CB is comprised of Middle Market Banking & Specialized Industries, Corporate Client Banking & Specialized Industries, Real Estate Banking, Commercial Term Lending and Community Development Banking.

Wholesale Lending Services (WLS) exists within the Commercial Bank and provides a broad array of loan servicing support to the Firm’s Wholesale Lending businesses. These functions include Loan Documentation Prep & Coordination, Credit Administration, Loan Closing/Funding, Credit Compliance Monitoring, Loan Transaction Servicing, Collateral Perfection/Management and Insurance Servicing.

The Quality Control Analyst will be responsible for reviewing the quality and timeliness of Fannie Mae (FNMA) servicing activity, ensuring 100% compliance with FNMA Delegated Underwriting Standard (DUS) and portfolio servicing guidelines, reporting results, partnering with the vendor/servicing team when changes occur (i.e. policy, procedures, systems, etc) and leading efforts in identifying trends and root causes of errors where applicable.

Core Responsibilities:

  • Review the quality of insurance servicing activities/input original completed by an outside servicing vendor and document results on a Quality Scorecard.

  • Partner with process owners, managers and team leads to ensure alignment of scoring expectations.

  • Closely monitor daily that all SLAs are met and any exceptions escalated for resolution.

  • Be (or become) a Subject Matter Expert (SME) on FNMA insurance servicing requirements. Handle process related queries from team members and other colleagues.

  • Drive a robust Knowledge Management model including process/policy change management, training of new joiners and ongoing training of existing team. Drive 100% compliance to FNMA insurance servicing guides.

  • Identify any control gaps and deficiencies in processes and procedures.

  • Clearly communicate any issues or discrepancies found during the quality review for correction.

  • Analyze error results to ascertain patterns or trends and make improvement recommendations to Operations manager.

  • Follow up to ensure corrections are made in the system or escalate as necessary to the manager for resolution.

  • Contribute to the continuous improvement agenda by suggesting process and procedure improvement ideas as well as training and communication opportunities discovered from the quality review process.

  • Participate in projects related to quality improvement.

  • Stay abreast of all FNMA insurance servicing guide changes and ensure the quality scorecard remains current and comprehensive.

Required Qualifications:

  • Bachelor’s degree in accounting/finance/general business or 5+ years of equivalent work experience.

  • Ability to read and interpret complex documents/insurance policies to ensure servicing actions are compliant with applicable policies and regulations.

  • Ability to work independently with strong attention to detail and a high degree of accuracy and efficiency.

  • Creative problem solving and solid judgment/decision making skills.

  • Excellent verbal, written and organizational skills.

  • Ability to multi-task effectively and leverage internal resources.

  • Strong client focus and ability to partner with various internal groups.

Preferred Qualifications:

  • Credentialed insurance professional.

  • Experience with/knowledge of FNMA insurance servicing requirements.

  • Former experience in compliance, regulatory or quality oversight.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.