EY Operations Analyst Associate in Dallas, Texas
Operations Analyst Associate
Core Business Services
Requisition # DAL006IV
Post Date May 22, 2019
The Operations Analyst Associate works within a workstream of the Human Resources Shared Services Center (HRSSC) to evaluate processes, document procedures, and implement training to enhance overall quality and efficiency. The role manages the workstream (e.g. offers, Scheduling, separations, transfers, payroll, etc.) mailbox to determine appropriate distribution of department transactions and triage special requests.
Essential Functions of the Job:
Under limited direction analyze workflow of the department and offer suggestions for improvement
Work with department management to identify opportunities for improvement and implements procedural enhancements as directed
Identify the need for, develop and facilitate departmental training material/updates
Reviews the work of department members for consistent and accurate delivery
Review workflow demands and recommends staffing alignment
Analytical/Decision Making Responsibilities :
Understands the firms business, organizational structure and human resources operations and how this relates to their department and the overall HRSSC operation.
Uses good judgment in applying policies and procedures
Demonstrates professionalism, effective problem solving and analytical skills
Follows through on commitments and accepts ownership of results
Knowledge and Skills Requirements:
Understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelines
Identifies and resolves issues that impact the delivery of quality service
Effective verbal and written communication skills
Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job
Works effectively with others within the HRSSC, field APT, other EY personnel and external parties
Demonstrates advanced proficiency with Firm standard technology including Windows, Excel, Word, Lotus Notes, Intranet, and other
APT related applications
Performs duties and responsibilities with limited supervision from department Supervisor in accordance with department policies, procedures and service level agreements
Exercises a high degree of independence and autonomy
Provides training to all department personnel – new and ongoing
Measures the accuracy and timeliness of staffs’ output and provides recommendation on individual and team improvements.
In the absence of the Supervisor, may function on behalf of the supervisor
Develops and maintains effective working relationships within the HRSSC and with key operational contacts; supports an environment that promotes effective teamwork and collaboration
Working hours, flexible work arrangements and time off may be limited during specific times due to business demands. All overtime must be approved in advance.
High school diploma or equivalent work experience required
Bachelor’s degree preferred
1-3 years of related work experience
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
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