CVS Health MinuteClinic Digital Product Manager in Cumberland, Rhode Island

Job Description

CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health We are creating innovative digital solutions that will make health care more accessible, more integrated and more reliable for more people, online and in our stores. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the ground floor of digital innovation that aims to reinvent what a pharmacy and a health care company can be.

As a Product Manager within our Digital MinuteClinic team, you will focus on providing access to high-quality healthcare more convenient and more affordable for patients nationwide. By working closely with colleagues across the MinuteClinic and Digital organizations to help define the digital roadmap to address patient needs and drive innovation in healthcare. Specific areas of responsibility will span all aspects of the product lifecycle, including but not limited to, user stories, customer journeys (i.e. use cases), project execution, user acceptance testing, operational and go to market planning, testing, tracking of results, monitoring of operational issues, and subsequent phases/enhancements/optimization. This individual will work closely with external vendors, as well as internal partners spanning multiple business units including IT (Digital + MinuteClinic), Legal/Compliance and Marketing. Equally important is the collaboration with key stakeholders within the Digital team, especially Analytics, Mobile, UX and Product Support.

This is a great opportunity for anyone excited to be on the ground floor of some serious digital innovation aimed at driving business growth and also changing the face of health care in this country.

Primary Responsibilities:

• Prioritize and support multiple projects and work streams to ensure viable products are built and manage a roadmap of future enhancements

• Partner closely with key stakeholders with cross-functional partners including clinical experts, IT, UX, analytics, product support

• Ensure end to end quality and non-functional performance of all aspects of the digital experiences

• Apply customer mindset in defining, building and prototyping new digital tools and experiences to support the CVS Health customer

• Use critical communication skills and business reporting effectively, both verbally and on paper, to influence and partner with internal and external partners to drive digital and total enterprise value for CVS

• Lead the planning and execution of key digital strategic initiatives with ownership of timelines and delivery of high quality experiences

• Anticipate bottlenecks, make tradeoffs, balance the business needs versus technical and operational constraints while continuously improving customer insights and ask key questions to inform the shape of digital experiences

Required Qualifications

Bachelor's degree and a minimum of 5+ years of experience in product development or management within a digital setting, (ideally using agile development methods) and/or health care capacity.

3+ years of experience utilizing analytical and quantitative skills, including the ability to link product design and features to strategic objectives and use hard data and metrics to back up assumptions and recommendations.

2+ years of project management experience specifically leading, collaborating, exemplifying interpersonal and leadership qualities with excellent written, verbal and PowerPoint presentation skills to a variety of internal and external audiences in a professional setting.

2+years of experience with problem solving, issue-resolution, experience working in a deadline-driven work environment, attention to detail, and ability to multitask competing priorities.

Preferred Qualifications

Experience with both Agile and Lean development methodologies

Healthcare experience

Customer first mindset with demonstrated ability to understand and act on customer insight data

Process and execution oriented with a strong interest in accelerating ideas from conception to market

Technology savvy with an eye for continually improving customer journey experience

Strong interpersonal skills and ability to concisely and effectively convey your rationale and needed actions to engage diverse audiences and influence senior executives

Deep passion for Digital and how new offerings and capabilities can meaningfully drive engagement, empowerment, and the overall consumer experience

Education

Verifiable High School Diploma or GED

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel at mailto:Advice&Counsel@cvshealth.com

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/