JPMorgan Chase Scrum Master / Business Analysis in Columbus, Ohio

When you work at JPMorgan Chase & Co. , you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

End User Services (EUS) delivers measurable business value by providing core desktop technology solutions that meet business demand while realizing cost efficiencies. EUS works with our Line of Business partners to develop standardized, resilient operating environments and implement a global technology strategy for the approximately 200,000 users that use our platforms.

The EUS team is looking to a Scrum Master join their team.


  • Works directly with product owners and stakeholders to elicit their feedback on customer satisfaction items.

  • Analyzes existing customer satisfaction functionality requests with the goal of making business-value based recommendations to Product Owners.

  • Identify internal and external knowledge transfer opportunities and lead knowledge transfer forums.

  • Elicitation and documentation of requirements.

  • Clear communicator that ensures all stakeholders are aware of any issues such as changes in requirements and corresponding impacts.

  • Makes business process improvement recommendations.

  • At all times ensure government and technical standards are followed.

  • Understanding and participation in the SDLC to help achieve the banks strategic vision and business goals.

  • Ability to coordinate small internal projects leveraging a waterfall delivery method.

  • Assist/conduct requirements training sessions and develops requirements best practices for product delivery.

  • Partners with Development leads to identify opportunities for better collaboration and process improvements.

  • Develop requirement templates, tools and checklists for reuse within the wider team.

  • Build close working relationships within engineering, development and testing teams to ensure smooth transition of products and information.

  • 7+ years in Agile/scrum business and software usability analysis

  • An understanding of Agile software development practices

  • Experienced facilitator and presenter

  • Detail oriented

  • Very strong analytical skills, problem solving, and creative thinking

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.