JPMorgan Chase Consumer Bank Recruiting Transformation VP in Columbus, Ohio

The Recruiting Transformation, Vice President will help to execute the vision of Consumer Banking recruiting strategies through a customer obsession lens. It will require the ability to understand various program components, the interconnectedness within Human Capital, and across the business to make the vision a reality.

This position requires strong partnership within the HR organization, as well as functional and business partners in CCB. Strategic thinking, deliverable creation, a strong understand of recruiting, along with program management and communication is critical to success in this role. This individual will be responsible for taking the ideas, developing a storyboard and defining the end-to-end activities in collaboration with keys stakeholders to drive to desired outcomes.

Timely escalation of issues and risks are critical to this position. Excellent written and oral communication skills are required because this position routinely writes communications and designs presentations for business executives. Fast and reliable decision-making skills are critical in order to keep pace with the business environment. It is critical for you to understand when and how to escalate decisions or risks. Other key requirements include: understanding of how to navigate ambiguity, ability to identify key stakeholders, assessing change management requirements and employee impact, and knowing when to challenge topics, issues and decisions.


  • Maniacal focus on customer experience through ideation and development to drive successful outcomes

  • Heavy focus on helping to drive the recruiting strategy initiatives, while understanding the end-to-end view of Human Capital, including but not limited to; talent management, learning, onboarding, organizational designs, change management, etc.

  • Master at being able to connect the dots across many moving parts on multiple initiatives and “tell the story”

  • Write and design materials to help tell the Consumer Bank recruiting transformation story

  • Self-starter that can drive outcomes with limited oversight and is able to influence stakeholders without authority

  • Thinks strategically and can create the vision, while possessing a role-up your sleeves mentality to deliver large amounts of work product

  • Understands the digital landscape and can incorporate into how we enable our people strategies

  • Considers measures of success in development to ensure continuous improvement in all aspects of delivery

  • Leads various project efforts at a time (i.e.; project & issues tracking, metrics, etc.)

  • Direct the strategic thinking and develop an approach and structure to the analysis required to achieve key deliverables

  • Maintains familiarity with trends and best practices that create new opportunities to add value

  • Identify opportunities and work with Recruiting Infrastructure and Program Management team to execute programs that will drive productivity improvements and reduce non-value adding expense

  • Scopes and manages the project portfolio driven in alignment with senior management objectives

  • Effectively manages senior management relationships, facilitates effective communication, and works with the senior team to assess needs, understand requirements and syndicate solutions


The ideal candidate will have 6+ years experience in internal consulting, Storytelling, process re-engineering or change management role.

  • Recruiting - Strong background in all aspects of recruiting with a history of driving both strategic and tactical improvement initiatives within a comparably large and complex global organization.

  • Storytelling – Proven experience designing presentations to introduce or provide updates on complex transformation initiatives to stakeholders of all levels

  • Strong data analytics – Advanced ability to analyze and interpret data, ability to identify themes, strengths and opportunities.

  • Continuous Improvement Drive – Strong background in process improvement, drives continuous improvement.

  • Client management skills - Advanced ability to closely partner with senior and line managers and other stakeholders on projects.

  • Problem solving skills - Superior ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights and develop solutions

  • Project management skills - Proven ability to frame projects and establish required governance to move projects forward. S/he will have to engage appropriate resources from within the team, from the line areas specifically sponsoring the project, and potentially external consultants or other support areas with the Firm

  • Customer Obsession – Driven by desire to improve customer experience, always keeping customer front and center in all improvement and change efforts.

  • Experience managing large-scale change programs, especially using agile methodologies and practices.

  • High level of proficiency with MS Office suite (Word, Excel, PowerPoint, Visio)

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.