JPMorgan Chase CCB Specialist I – Electronic Money Movement (Starting 9/4/2018) in Columbus, Ohio
Working at Chase means making a real difference every day for your customers, your community, and yourself. How? By putting others first, doing what’s right, and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping customers resolve their questions and concerns.
We have opportunities for Specialist positions in our Fraud - Electronic Money Movement Group.
Specialists review wires and online transactions for potential fraud. Fraud reviews include a review of our customer’s online login activity to identify out of pattern logins or transaction history, and perform funds verifications. The review is performed using dual monitors and multiple systems at the same time (up to 6 systems per alert). Productivity goals are aggressive in this deadline driven environment. Specialists must be comfortable making decisions on large dollar transactions, regularly make outbound calls to customers, bankers, and external banks to verify information.
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We are looking for individuals with a passion for Fraud - Electronic Money Movement Group with the following skills:
Take ownership of each customer while empathizing and prioritizing customer needs
Resolve conflicts and manage customer expectations
Determine customer needs and provide appropriate solutions through relationship building
Effective verbal and written communication with both external and internal customers
Document customer account activities thoroughly and concisely
Engage in interactive dialogue with customers through active listening
Problem Solving Skills
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of the customer quickly and effectively
Effectively prioritize work to ensure efficiency
Conduct research as needed
Critical thinker and ability to exercise independent judgment
Accuracy and attention to detail
Required to abide by all applicable regulatory and department practices and procedures
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools
Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers. As part of a diverse and dynamic team, Specialists receive on-going training and development to enrich their skills and build a career at Chase.
Work Schedule: Friday through Monday 6am to 5pm
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.
Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
High School Diploma or equivalent required
Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
Must be willing to work in an environment that requires 100% phone-based customer interaction required
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.