JPMorgan Chase CCB Risk - Consumer Risk - Control Officer, Associate in Columbus, Ohio

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at .

Our Firmwide Risk Function

Our Firmwide Risk function is focused on cultivating a stronger, unified culture that embraces a sense of personal accountability for developing the highest corporate standards in governance and controls across the firm. Business priorities are built around the need to strengthen and guard the firm from the many risks we face, financial rigor, risk discipline, fostering a transparent culture and doing the right thing in every situation. We are equally focused on nurturing talent, respecting the diverse experiences that our team of Risk professionals bring and embracing an inclusive environment.

CCB Risk

Chase Consumer & Community Banking (CCB) serves consumers and small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Consumer & Community Banking Risk Management partners with each CCB sub-line of business to identify, assess, prioritize and remediate risk. Types of risk that occur in consumer businesses include fraud, reputation, operational, credit, market and regulatory, among others

The Control Officer will be a business partner within the Consumer and Community Banking Risk Management Governance and Control team with a focus on Consumer Banking Wealth Management and Fraud Center of Excellence (CBRM). The teams’ primary function is to implement an effective control framework across the CBRM Risk and Fraud COE organization, looking within and across teams to identify and remediate control issues, understand complex fraud prevention strategies, and ensure Exam and Audit Readiness. The team partners across CBRM and Fraud COE to assist in driving consistency with key business processes, executes process deep dives/targeted reviews to ensure a thorough map of key business processes exists end-to-end. Additionally, the Governance and Controls team is the direct liaison between CCB Risk Control partners and the CRO management team.

This position will focus on driving the RCSA approach to the firms risk based, metric driven process of the future. The team member will monitor business activity to ensure appropriate control performance, validate control design and effectiveness, and provide control perspective on processes and procedures throughout the department. This role interacts with senior CRO management and strategy leaders and requires intellectual curiosity, demonstrated expertise in controls and issues management, and an eye for process improvement.


  • Assess processes in an end-to-end manner to assist in risk identification and process weaknesses

  • Evaluate the effectiveness of control design and effectiveness and assign appropriately substantiated control ratings

  • Perform side-by-side observations, examine data, and execute re-performance testing methods

  • Identify opportunities to strengthen controls and improve operational efficiencies

  • Document test steps and results in a comprehensive and organized manner that allow the work product to stand on its own

  • Develop positive working relationships across the CCB Risk organization, serving as the controls and governance subject matter expert

  • Promote partnership by fostering a shared purpose and teamwork across teams and levels.

  • Exercise professional skepticism; synthesize data quickly and communicate analysis succinctly

  • 5+ years experience in financial services industry with background in data analytics, controls, audit, quality assurance, risk management, or compliance required; or equivalent subject matter expertise in a relevant business related function/operation

  • Excellent interpersonal and communication skills, including ability to negotiate, compromise and demonstrate diplomacy in sensitive situations and to interact effectively with senior management.

  • Proficient in risk identification, root cause analysis, control development and improvement, and control deficiency / weakness resolution.

  • Solid critical thinking and analytical skills

  • Excellent written and verbal communication skills; ability to present concise findings in a persuasive manner

  • Self-motivated with a high level of personal initiative, ownership, and accountability is an absolute must

  • Flexible, adaptable to ever shifting priorities; able to work in a fast-paced, results driven environment with limited supervision

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.