JPMorgan Chase Business Operations Director in Columbus, Ohio

The Business Operations Manager will be responsible leading the CSS Identity and Access Management team supporting multiple business partners across Consumer and Community Banking (CCB). This individual will be responsible for ensuring prompt execution and management of access to various systems and maintenance of defined roles for multiple CCB partners. The individual will be responsible for the maximizing the employee and operational experience through improving operational technologies and tool sets, and driving efficiency in the applications and management of access entitlements.

The individual will be responsible for developing analytic outputs, controls and trending aligned with the firm’s safety and soundness and system performance across multiple lines of businesses. Adjunct responsibilities include oversight and responsibility for employee development, application soundness, and access management. The individual will be asked to partner with key stakeholders to develop effective strategies aligned to enhancing the employee experience while maintaining a balanced financial approach. The manager must be able to work collaboratively across lines of business in an effort to unify processes where appropriate. This leader will also be asked to develop, drive, and expand the unit’s strategic roadmap, analytics and controls integrated with Operational, Technical, and Compliance partners. This effort also includes delivering recommendations on standardizing and developing tool sets as well as relevant automation for access administration.

This individual will be proficient at developing and presenting analytic and technical research related to their overseen processes while successfully providing strategic business recommendations to Business, Operational and technical partners. This individual must be effective at communicating within a progressive and changing customer centric business model. Additionally, this individual will be responsible for ensuring the firm maintains its industry advantage by understanding best in class customer application and system performance and, as such, works collaboratively to ensure the appropriate integration of technologies and operational models implemented against the existing employee expectations and the business unit’s strategic vision. The position requires a high degree of leadership, people development, creativity, decision-making, communication, and analytic skills.

Duties include:

  • Provide strategic direction to Senior Leadership through value added analytic research

  • Drive CCB enterprise cross line of business interests related to operational opportunities over a broad array of service channels

  • Influence strategic direction to manage risk and controls for specific Business Function processes

  • Lead efforts to develop best practices, incorporate efficiency principles, identify and propose tactical and strategic opportunities to improve the employee experience

  • Collaborate and influence peer groups to provide strategic direction and support to manage risk and controls for specific Business Function processes

  • Proactive develop and implement control reporting enabling process stability and efficiency

  • Development of control dashboards and process work flow schematics illustrating both process gaps and opportunities

  • Work closely with the partners and project teams to ensure all reporting needs are being adequately addressed. Oversee trend analysis and ad-hoc analytics and proactively communicate findings to Leadership team and support partners.

  • Establish scorecard metrics to evaluate the health and quality of assigned processes and overall team performance

  • Communicate effectively with process owners and key business stakeholders

  • Develop and Lead communications to senior leaders across Operations, IT, Compliance, Risk, etc.

  • Provide leadership and direction across global workgroups, departments, locations, and applications

  • Provide ongoing coaching and effective development/training plans to support employee development and growth

  • Provide direct supervision to a team of business analysts. Tasks that include, but are not limited to goal setting, performance management, talent evaluation, delegation, task allocation, prioritizing assignments, maintaining morale, and development planning

The qualified candidate will possess:

  • Bachelor's degree or equivalent experience/training. MBA preferred. Bachelor's degree in one of the following - Industrial Engineering, Quality Management, Process Management, Production & Operations Management, Business Systems Analysis, Industrial Psychology, Business Management, Statistics, Economics, MIS

  • Experience in leading and developing geographically dispersed teams. Demonstrated ability to inspire and develop high performing employees. Preferred 7-10 years of direct people management experience

  • Experience with process analysis, design and management, process improvement, and activities including financial, customer, and operational performance measurement

  • Demonstrate excellent analytical rigor and logical thinking with a continuous process improvement mindset. Ability to synthesize information across multiple platforms, systems, and organizations

  • Ability to creatively problem-solve and design integrated business process/technology solutions through analyzing and decoding complex, ambiguous operational and system environments. Must be able to drive improvement opportunities through leadership alignment and execution to the desired end state

  • Ability to champion change and influence people to adopt new ways of performing work by demonstrating effectiveness in interpersonal, verbal and written communication skills. Able to succinctly communicate complex concepts and adjust delivery according to the audience across all levels of the organization

  • Must possess willingness and ability to learn and apply new skills and knowledge on a continuous basis

  • Collaborate and influence peer groups to provide strategic direction and support to manage risk and controls for specific Business Function processes

  • Proactively develop and implement early identification, monitoring, and control reporting enabling process stability and efficiency

  • Provide solutions through a variety of analytics and troubleshooting tasks

  • Develop and Lead communications to senior leaders across Operations, IT, Compliance, Risk, etc.

  • Drive and maintain deep partnerships between key stakeholders and strategic suppliers

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.