JPMorgan Chase Asset & Wealth Management USPB Client Onboarding Team Lead - Vice President in Columbus, Ohio

Our Business

J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

Wealth Management is part of the Asset & Wealth Management business segment. For over 160 years it has offered customized solutions and client service of the highest quality to solve the complex needs of wealthy individuals and their families around the world. With assets under management of $1.25 trillion, it is one of the largest asset and wealth managers in the world.

Introduction to Role

Asset & Wealth Management established a market-leading function to help manage the regulatory risks involved in onboarding clients with special attention to meeting the regulatory Anti-Money Laundering (AML) and Know Your Client (KYC) requirements. Key priorities include developing processes and procedures and driving global consistency as they are implemented to meet new and enhanced standards, along with having the appropriate controls, monitoring, and reporting in place. To be successful, the candidate must have a proven track record of effective leadership relative to change management, process re-engineering and building relationships across organizations . This is a great opportunity for the right individuals to work in a fast paced dynamic team and to help identify and establish best practices within JP Morgan and the industry.

Job Description

The Client Onboarding Team Lead will be required to partner closely with key business and operations teams, Compliance, Internal Audit, and senior management. Developing strong partnerships to resolve issues and drive the client experience are essential for success. Team Leads are the focal point for employee development, change management, effective communication of changes to all levels of management and internal partners. Candidate must have demonstrated success in managing cross-functional teams. The primary focus daily will be to support business as usual operations in partnership with business elements facing off to our clients. The Team Lead will also continuously assess opportunities for risk mitigation through improvement initiatives for controls across the Client Onboarding & Account Opening space. The candidate will have strong analytical, critical and strategic thinking skills and exceptional communication skills (verbal and written) as well as a strong sense of urgency and desire to drive tasks to completion . The candidate will need to work effectively in a team environment and must be able to adapt to a rapidly changing business and technological environment. They must be able to work on multiple tasks and projects simultaneously and have strong organizational skills that enable them to prioritize their work accordingly. Successful candidates will understand when escalation is required and have confidence to reach out for assistance and navigate throughout the organization to ensure client satisfaction .


  • Act as a subject matter expert on AML/KYC and Account Opening functions .

  • Prioritize and drive daily production

  • Build relationships and work closely with key business stakeholders, Regional Market Managers, Legal, Compliance, Business Management, Product & Platform and Technology on fulfilling responsibilities of the Client Onboarding & Account Opening Teams

  • Ownership and proactive management of policies, processes and procedures; Develop new or amend existing policies, guidelines, and desktop procedures with the Client Onboarding and Quality Control teams and drive global consistency as they are implemented to meet new and enhanced standards; identify gaps and liaise as necessary with other business units and stakeholders to escalate issues for resolution

  • Ownership and proactive management of the various risks facing Client Onboarding & Account Opening.

  • Perform root cause analysis and work with appropriate groups to recommend controls and solutions when researching risk events, operational processes, and new regulatory initiatives.

  • Manage the adherence and execution of quality metrics and results to identify recurring control issues and track trends. Proactively assess areas for process improvement and make/propose changes as needed.

  • Create and support various management reporting tools.

  • Facilitate meetings, prepare documentation, and meeting minutes, as necessary

  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; continuous coaching, training, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.


  • Bachelor's degree or higher in Accounting, Finance, or Business preferred

  • 5-7+ years of experience within a financial services, operations, audit/compliance field preferred

  • Demonstrated track record of effective management of a team of 10+ employees

  • Strong knowledge of AML/KYC requirements preferred

  • Strong knowledge of risk and control techniques/procedures

  • Client/Customer service experience

  • Product Knowledge a plus

  • Client Onboarding, Underwriting and/or documentation analysis experience preferred.

  • Strong client focus and ability to partner with various internal groups

  • In-depth knowledge of risk management techniques from both a detection and mitigation perspective

  • Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes

  • Ability to work effectively with a strong sense of urgency in a team environment and ability to adapt to a rapidly changing business and technological environment.

  • Must possess excellent analytical, strategic and critical thinking skills, in addition to strong interpersonal and communication skills.

  • Strong organizational and time management skills, including prioritization.

  • Strong sense of accountability and ownership over "quality" and best practices around the quality, risk and controls process.

  • Independent, Self-motivated, with an ability to adapt and be flexible in a team environment

  • Ability to communicate clearly and confidently; able to influence internal and external stakeholders.

  • Demonstrated experience as a key contributing member of a high performing organization with a positive “will do” attitude

  • Flexible and able to work in a high-pressure, fast-paced environment to effectively meet deadlines; ability to recognize the need to escalate issues for rapid resolution in order to exceed client expectations and production goals.

  • Ability to work late and/or weekends to meet production SLAs.

  • Series 99 Required (Or must obtain within 120 days of hire)

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.