S&P Global Associate, Client Services in Ciudad Autonoma de Buenos Aires, Argentina
Client Services Associate
This challenge is frequently complicated by restrictive deadlines mandated by the client. The Client Services Associate will work independently and has a unique liaison position, balancing the often conflicting needs and wants of the client and current content collection methods. Using knowledge of the capabilities and value of the relevant product and distributor software, the Client Services Associate proposes solutions that are workable for all parties.We are currently seeking a Client Services Associate who will be responsible for supporting existing relationships with S&P Global clients including in-office phone support, issue resolution, training of existing clients (on-site and via phone - WebEx demonstrations) on information products, proactive customer service outreach to clients, entitlement set up, running usage reports and ad hoc project support.
The Client Services Associate interacts with more clients than any other group in the company and directly impacts the client's perception of S&P Global Market Intelligence. The Client Services Associate promotes the use of S&P Global Market Intelligence products. The Client Services Associate selects appropriate questions to determine the client's knowledge level and the exact nature of their concern.
Answer customer inquiries in a professional, courteous and timely fashion, maintaining a high degree of customer service for all support queries and adhere to all service management principles
Analyse and communicate client concerns as they relate to product offerings, data and marketing policies by documenting recommendations on the client's behalf for product enhancement
Deliver product training to end users as directed by Client Services's management staff
Capture client intelligence from all client interactions into the CRM system (Salesforce) to be data based and made available to other departments in the organization
Conduct effective phone demonstrations on data content and functionality
Actively participate in efforts to pro-actively contact clients according to departmental guidelines to enhance user familiarity and usage of electronic products
Serve as a specialist within Product Support for an area of the S&P Global Market Intelligence offering (specialty will be assigned after probationary period is completed). This involves answering client questions to an expert knowledge level, as well as acting as a specialty resource for the rest of the Client Services team
Effectively negotiate and communicate when working with other departments within the company including marketing, product management, internal data operations, sales and production
Able to work Monday to Friday from 7am to 4pm
BS or BA degree (or advanced student) in Financial - Economics Mandatory
Fluent English Mandatory
Additional language knowledge desirable
Effective interpersonal communications and troubleshooting skills e.g.
Ability to communicate clearly with large groups of people face to face and at a distance
Strong presentation skills with remote and co- located audiences both small and large
Familiarity with or an interest in learning about financial markets
Excellent working knowledge of Excel and Outstanding PC skills
Desire and flexibility to learn and develop in an ever-changing environment
multi-task in a fast-paced environment and work independently
self-starter , willingness to take on a wide variety of tasks
Demonstrate knowledge of CRM
Previous experience in product and customer support including delivering training to end users advantageous
About S&P Global
At S&P Global, we don t give you intelligencewe give you essential intelligence. The essential intelligence you need to make decisions with conviction. We re the world s foremost provider of credit ratings, benchmarks and analytics in the global capital and commodity markets. Our divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts.
S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is importantsome of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE:
SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visitwww.spglobal.com - marketintelligence.
- S&P Global is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please firstname.lastname@example.org and your request will be forwarded to the appropriate individual. -