JPMorgan Chase Service Now Project Manager in Chicago, Illinois

Who are we hiring?

The successful candidate will have a multi-year track record of successfully delivering major IT software projects across business and technology groups. Experience performing in a global environment will be a distinct advantage. You must enjoy creating and maintaining strong relationships with key stakeholders. You’ll be someone who loves to make things happen, has excellent communication and engagement skills, and is passionate about driving change. This is a fantastic opportunity to join a growing team managing the delivery of a major strategic program impacting all Lines of Business.

You will:

  • Be accountable for leading and delivering of one or more component projects as part of the IT Service Management program

  • Partner with other program workstreams, the vendor and key stakeholders from across all Lines of Business as you drive change across the organization

  • Develop strategies and set priorities that enable successful execution of your project/program

  • Proactively identify risks, address issues, and develop mitigation strategies to ensure they do not impede progress

  • Uphold and champion firm-wide and organizational policies, procedures and standards

Key Responsibilities:

We are looking for a hands-on Project Manager with experience working in a fast paced, high pressured environment, ideally within financial services or large-scale technology firms.

  • You have track record of leading and delivering complex projects and programs spanning multiple domains including software, infrastructure, and organizational change

  • You are a leader, bringing the energy and commitment needed to drive projects forward to achieve success

  • You are equally proficient at explaining the progress and recommendations of our technologists to executive leadership as you are discussing the challenges in execution with the team on the ground.

  • You proactively seek training and knowledge related to the project domain, leveraging that knowledge to build credibility with key stakeholders

  • You contribute meaningfully to project deliverables

  • You can operate effectively in highly-matrixed and geographically distributed organizations

  • You can influence key stakeholders, decision makers and colleagues as required to ensure project goals are met

  • You provide structure to ambiguous projects by establishing priorities and clear execution plans with measurable milestones

Qualifications and Experience

  • 5 or more years of project management or project leadership experience

  • Exceptional verbal and written communication skills, including executive management presentations

  • Technical experience/background in application development, infrastructure, or production management

  • Experience identifying, driving, and managing project scope

  • Proven ability to meet deadlines and work in a fast-paced team environment while managing activities of more senior people (within work streams)

  • Experience operating within the full software delivery lifecycle and practical experience with multiple software delivery methodologies, including Agile

  • Ability to learn new technologies or technology concepts quickly

  • A client-focused and team-oriented mindset

  • Experience working in the financial services industry

  • Functional expertise in Service Management disciplines and/or the ServiceNow product

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

@2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.