JPMorgan Chase Senior Production Analyst in Chicago, Illinois
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
The Production Analyst is a front-end web developer, internet producer and project manager for continuous improvement change management requests who executes the creation or maintenance for web pages using modules and templates within our content management tool. Also referred to as a content manager or content producer, this role is responsible for ensuring each request is completed by utilizing a work plan and is executed at the highest level of quality, and efficiency. The producer must maintain a detailed understanding of the needs of the assigned group from the business and technical perspective. This person will assess customer impacts, create solutions, and ensure coordination and communication of impacts to key stakeholders.
The Production Analyst will be responsible for ensuring work is completed within the SLAs, and when delays occur, they are documented and communicated to the requestor. As such, excellent communication skills, time management skills, and experience with HTML are required. Project Management experience is preferred as this role will also be responsible for project managing small development type updates/requests to all of the websites supported within the group.
3 - 5 years of related experience is required
Bachelor's degree or equivalent experience is required
Excellent verbal and written communications skills with all levels, and types of groups
Relies on experience and judgment to plan and accomplish goals
Usability, information architecture or content and design experience is required
Strong people skills to manage our internal customers' requests
Experience with the Internet and/or Internet-related development and design
Project management experience preferred
Excellent multitasking ability to coordinate multiple projects, facilitates meetings across business lines and vendors, and meets both scheduled and unscheduled deadlines
Strong analytical, problem solving, decision-making and leadership skills are essential
Works under minimum direction and uses independent judgment in decision-making
Must possess excellent computer skills, including working knowledge of project management tools, website content tools.
Working knowledge of online content management tools
Strong knowledge of HTML are required
Must work well in a geographically dispersed team environment
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.