JPMorgan Chase Commercial Card Business Analysis Manager in Chicago, Illinois

The Business Analysis Manager will report into Partnerships and Business Strategy in the Sales and Relationship Management Team within Commercial Card (CC). CC is a transforming business, making it an exciting time to join our team. The Business Analysis Manager position will be a key leader in developing and delivering strategies to effectively align with our line of business partners in addition to allowing focus on the Multi-Generational Strategy through providing effective tools to the organization to facilitate healthy client relationships. Successful candidates have a proven track record in developing strategies, assessing business needs and partnering cross functionally to deliver solutions. They must be highly organized, have strong documentation, collaboration and communication skills, and be results-focused.

Key responsibilities:

  • Document, assess, prioritize and implement business requirement needs to deliver a more robust instance of that supports the client lifecycle

  • Manage the existing instances of from a System Administrator, Delivery Manager, and/or Developer role

  • Define and manage complex projects across multiple application platforms (Salesforce and proprietary systems) partnering with multiple stakeholders across the organization along with cross Line of Business

  • Work in partnership with the Technology team to deliver solutions with an equal focus on the operational/business models as well as the technology solution

  • Ensure that requirements meet the complex global nature of the business while always taking into account the end-to-end impact of any changes

  • Support Client Management and Business Strategies that includes ongoing leadership of strategic projects and consistent communication management with CC internal and line of business partners

  • Lead cross-functional projects that develop tools and processes to: 1) enable productivity and performance; 2) facilitate client interaction, including relevant outreach to CC clients; and, 3) bring to life client performance reporting, program insights, and growth opportunities

  • Communicate cross-functionally and align with partners to incorporate strategies and actions for penetrating relationships across the business

  • Manage project plans including documentation and communication needs

You will play a key role in enabling the Client Management teams by delivering strategic business objectives through This role will be responsible for supporting the Commercial Card product roadmap implementing client management enabling technology and providing actionable data & analytics to the organization. Another primary focus of this role is to deliver process and platform improvements that ensure the best return for the business. You will ensure that maximum business value is consistently reflected in a well maintained backlog that reflects prioritization based on the key business drivers of improving operational efficiency to drive revenue and increase customer engagement.


  • Bachelor’s Degree

  • Demonstrated experience in maintaining and improving an instance of through organizational change, marketing campaigns and workflow management

  • 2 – 3 years of experience working in as an administrator or developer

  • Solid understanding of building Salesforce Lightning UI

  • Solid understanding of Salesforce Connect to call external API

  • Familiar with modern infrastructure technology and architecture (cloud, virtualization, object stores, etc.)

  • Apex programming language

  • Champion of change—proven track record of assessing the big picture, organizing thoughts and a plan of action, driving change through others

  • Take the lead on solving and implementing difficult technology challenges and drive our team to successful delivery.

  • Highly effective at utilizing current sales enabling technology platforms, and reporting, analyzing deriving insights from sales data

  • Strong quantitative and qualitative problem solving, including ability to turn quantitative analysis into actionable recommendations

  • Demonstrated experience in successful managing intricate and evolving projects through demanding timelines

  • Proactively work with stakeholders to create roll out & enablement plans

  • Provide support around the roll-out and adoption of enhancements

  • Ensure key KPIs are tracked and reported back to stakeholders, pre, during & post-delivery.

  • Track record of delivery and results—especially in transformative environments where new processes/structures need creation

  • Proven communication and collaboration skills—enable the success of the team in parallel with contributing individually to deliver value to the business

  • Microsoft PowerPoint, Excel, and SharePoint experience


  • 3-5 years relevant commercial card sales industry experience including sales process improvement, strategy development and/or portfolio management

  • Ability to quickly analyze existing processes and develop methodologies to automate and report against those processes in a environment

  • Able to travel up to 25%

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.