Bank of America Sr. Operations Consultant- Commercial Insurance Consultant in Charlotte, North Carolina
Enterprise Overview: Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for multiple sites or larger business unit(s), including research. Leads in the design, development and implementation of complex products, systems and services in an operations environment. Manages projects and direct activities of a team related to special initiatives of an operations nature. Functions as the technical expert in their assigned area. Major accountabilities are based on individual expertise and capabilities. Provides work direction, guidance and expertise to less experienced associates and provides training to associates and Business Partners on new and complex initiatives. Builds strong relationships with Business Partners across LOBs. Has in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers. Bachelor degree or equivalent preferred. Individual typically has 5-7 years of experience.
LOB Job Description: Responsible for data entry and processing related to all insurance correspondence in an accurate and timely manner for a high volume production department. Must accurately apply procedural knowledge and guidelines for appropriate handling of documents. Process all insurance related correspondence including necessary research and contact with customers and/or carriers, and provide documentation to support actions taken. Various administrative duties. Must have the ability to multitask with attention to detail and accuracy. Must be customer oriented with effective comprehension, listening, verbal and written communication skills. Must have the ability to work well in a high volume production environment and meet established goals. Must have the ability to work well with others and follow directions.
At least 2-3 years of experience in the Commercial insurance industry/business acquired through working in an agency or company. Commercial Leasing or Asset Lending experience preferred.
Experience with large equipment leasing
Working knowledge of Word, Excel and Outlook
Persistent when working on a difficult or complex problem
Analytical – able to learn a complex pattern and then identify inconsistencies
Willing to ask questions
Self-starter- Ability to learn on the job and research issues and questions
Ability to recognize and revaluate significance of coverage complexities
Able to work well with others
Able to communicate confidently and professionally (written and oral) with peers, management, customers, and third parties
Good time management
Able to consistently process volume with precision
Able to utilize multiple computer systems simultaneously to access data
Requires flexibility outside of normal business hours, to support international clientele
Advanced Excel Skills
Advanced computer literacy
Demonstrates continuing insurance education through course work toward CPCU, CIC, Risk Management, etc
Posting Date : 07/13/2018
Tucker, GA, Northeast Center, 2059 Northlake Pkwy,
Chicago, IL, 135 S LA SALLE ST (IL4135),
Charlotte, NC, ONE BANK OF AMERICA CENTER, 150 N COLLEGE ST,
Riverside, RI, 3400 Pawtucket Ave (RI1530),
- United States
Travel : Yes, 5% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
Weekly Schedule : Mon.-Fri. 8a-5p (w/flexibility required)
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