Bank of America Service Delivery Consultant in Charlotte, North Carolina
Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an IT environment which meets current and anticipated business requirements and objectives. Participates with IT management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal IT management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the IT service delivery process. Associates in this job code do not manage people.
This role is the "hub" of executive vendor meetings, Executive Business Reviews, Executive Sponsor alignments, executive briefing coordination, and keeping CTO SLT members "coordinated" around all vendor meetings with our CTO. Additionally, this role provides SharePoint support for the Poulos organization and assists with connection tools and aids for the organization.
SharePoint development skills, strong ppt and other Office skills, pleasant and effective communication skills, well-organized and efficient, able to interacts professionally across leadership and peer levels - internally as well as with suppliers, strong understanding and utilization of collaboration tools.
Posting Date : 05/17/2018
Charlotte, NC, Gateway Center, 901 W Trade St,
- United States
Travel : Yes, 10% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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