Bank of America CTI Developer in Charlotte, North Carolina

Job Description:

Position Summary

The role of the Call Routing configurator is to develop, integrate and support enterprise CTI solutions in a diversified technology environment. This includes, but is not limited to, development and production support of Genesys CTI applications, Contact Center voice platforms (e.g., Avaya Call Manager), and adjunct technologies such as Virtual Hold.

Required Skills

• Minimum 5+ years Genesys technical, hands-on experience with focus on various Genesys technologies & solutions

• Previous experience with Genesys Interaction Routing (Composer/ORS)

• Experience with Java/JavaScript, Eclipse IDE & XML (SCXML/VXML)

Desired Skills

• Specialist in a minimum of 5 Genesys products (i.e., Framework, Conversation Manager, Composer/ORS, SIP, Outbound, GVP, etc.)

Enterprise role description

Develops, enhances, debugs, supports, maintains and tests software applications that support business units or supporting functions. These application program solutions may involve diverse development platforms, software, hardware, technologies and tools. Participates in the design, development and implementation of complex applications, often using new technologies. May provide technical direction and system architecture for individual initiatives. Serves as a fully seasoned/proficient technical resource. Will not have direct reports but may lead projects and direct activities of a team related to special initiatives or operations. May have responsibility for a project and project budget. May collaborate with external programmers to coordinate delivery of software application. Routine accountability is for technical knowledge and capabilities. Works under minimal supervision, with general guidance from more seasoned consultants. Typically requires 5-7 years of experience.

Posting Date : 09/13/2018

Location :



  • United States

Travel : Yes, 5% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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