American Electric Power Bill Print & Insert Ops Supv in Canton, Ohio
Bill Print & Insert Ops Supv
Supervise the Canton Bill Print & Insert Operation which includes the preparation, printing and mailing of large volumes of customer utility bills exceeding 47, 000, 000 annually. Responsible for printing Direct Deposit paychecks, customer refund checks, employee W2 forms and all correspondence letters. Maintain close relationship with all of our vendors, internal as well as external, and ensuring that our postal rates are the lowest possible. Develop policies and procedures for this entire organization and assess employee training/developmental needs and arrange for or provide training. Ensure that all employees are in compliance with OSHA rules regarding Protective Equipment such as hearing protection and that annual audiograms are conducted.
1.) Supervise the employees responsible for the day-to-day Bill Print & Insert activities. Maintain an operating schedule that ensures prompt printing of customer bills and other company forms and ensure prompt mailing of customer utility bills on a daily basis. Meeting deadlines is crucial in this production environment due to PUC regulations and rules that we must be in compliance with on mailing electric utility bills.
2.) Establish work schedules for employees to ensure the printing and mailing of all electric bills are completed in timely manner and that all work shifts are covered. Monitor the workload and establish priorities to minimize impact on internal and external customers.
3.) Comply with US Postal Service regulations and secure the lowest possible 1st class postage rates for the mailing of customer electric bills. Maintain a good working relationship with the local US Postal representatives and keep an awareness of changes in postal regulations that could impact the mailing of customer bills. Ensure that daily paperwork for the US Postal Service is accurate and reflective of our daily mailings.
4.) Monitor quality assurance and departmental performance to ensure and maintain a cost-effective operation for both Bill Print & Insert.
5.) Maintain statistical data on all print volume and provide timely monthly reports. This data is used for rate case proceedings to justify our postal costs for all OPCO's.
6.) Assess employee training needs and development requirements which includes cross training between both areas to support succession planning and employee development.
7.) Maintain sufficient supplies of paper form, envelopes, monthly inserts, toner, developer and funds in our US Postal account.
8.) Support the Business Continuity Plan and review annually with all employees to ensure that Bill Print & Insert is covered should a disaster occur. Annual DR testing with our third party vendor is crucial to ensure that we have adequate back up in the event of a disaster.
9.) Support the Corporate Safety Plan by hosting monthly safety meetings, provide adequate safety training to all employees and enforce the safety rules within the Bill Print & Insert areas.
10.) Operate in a team environment with all Bill Print & Insert employees to provide assistance in areas as needed. Support the AEP Culture values.
11.) Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance policy.
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Bachelor's degree in relevant discipline, such as, but not limited to a business, technical or educational field.
Experience: Minimum of 3 years' experience in customer service in utility operations. Previous supervisory experience and thorough knowledge of the company's CIS MACSS is preferred. Knowledge and experience in the printing and mailing industry is a plus.
The Bill Print & Insert areas are 24-hour operations and the incumbent will be required to be available to meet operational requirements and schedules.
Must have demonstrated the ability to treat company business as confidential.
Some travel may be required to attend departmental meetings or training sessions.
Equal Opportunity Employer | Minorities/Females/Disability/Vets