CVS Health Field Training Manager in California

Job Description

Reports To: Training Delivery Manager (TDM).

The Field Training Manager is accountable for managing and executing all corporately-defined store training programs within the Division which drives a consistent learning experience, a best-in-class customer experience, and builds colleague engagement.

The span of control for this position includes 7 regions across the following states: AK, AR, CA, CO, IA, ID, IL, KS, MI, MN, MO, MS, MT, ND, NE, NM, NV, OK, OR, TN, SD, UT, WA, and WI. This role supports 25-40 remote direct reports.

Essential Functions:

  • Remotely lead and manage Lead Field Colleague Trainers and Field Colleague Trainers (FCT) at the Divisional level to train store colleagues as outlined in the

  • Training Curriculum.

  • Evaluate both Lead Field Colleague Trainers and Field Colleague Trainers performance and effectiveness in delivering training programs. This includes coaching and counseling where appropriate.

  • Build the training strategy with the Division to deliver upon Company initiatives.

  • Work with Regional Directors, and Human Resource Business Partners on how to apply the Division Training Strategy within each region.

  • Monitors and assesses the status of learning programs for successful completion. Where gaps exist works with the HRBP and Field Management to develop a strategy to close gaps in learning.

  • Manage an integrated training schedule to provide the right training, at the right location, at the right time based on Region hiring, promotions, and training needs.

  • Manage the monthly regional training budget (e.g. TTR, TR5, TR7, and RVC/ICH) to ensure expenses are aligned to meet the year-end budget. Work with the HRBP and Regional Manager to develop action plans as needed.

  • Oversee the Regional training sites to support a learning environment (e.g. working technology, current materials, etc.) Required Qualifications

  • 3+ years of managerial, leadership and/or training/development experience.

  • 1+ year experience with MS Office including Word, Excel and PowerPoint. Preferred Qualifications

  • Proven management and leadership skills to direct a large group of remote direct reports (20+)

  • Proven ability to impact and influence leaders

  • Excellent oral and written communication skills

  • Demonstrated training and presentation skills in a classroom environment

  • Ability to communicate with all levels of the store and field operations leadership

  • Ability to work collaboratively to achieve team goals

  • Ability to travel up to 50% within your assigned Regions

  • Position may require a flexible schedule to accommodate business needs

  • 3+ years of Pharmacy and Front Store retail experience Education

  • High school diploma or equivalent required; college degree preferred Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel at mailto:Advice&Counsel@cvshealth.com CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/