JPMorgan Chase CIB - Custody Middle Office - Client Facing in Brooklyn, New York

CIB – Investor Services Operations – CFS (Custody & Fund Services Middle Office) – Associate – Brooklyn NY

Job Description

J.P. Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years and we keep their interests foremost in our minds at all times. This combination of product strength, intellectual capital and character sets us apart as an industry leader. J.P. Morgan is part of J.P. Morgan Chase & Co. (NYSE: JPM), a global financial services firm.

J.P. Morgan Custody provides Institutional investors access to markets worldwide for the settlement, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange and Liquidity Solutions. This product suite, along with our Markets business, helps us service our core client segments: Asset Managers, Asset Owners, Insurance/GSEs, Banks/Broker Dealers and Hedge Funds and Alternatives. We are committed to delivering investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets.

The CFS Middle Office Department is responsible for ensuring all aspects of operations for clients are completed, transactions are processed on time, exceptions are resolved proactively; provide single point of contact team and subject matter expertise to the clients. Middle Office covers trade instruction capture, settlement; fail management, cash instruction capture, projections, overdrafts, asset servicing instruction capture, dividends, foreign exchange, collateral, derivatives lifecycle management and bank loans.

Key Responsibilities Include

  • Working with various internal teams such as trade processing, prematching, settlements, cash processing, account

  • opening and asset servicing to process transactions and resolve any exceptions on a timely manner.

  • Respond to and resolve client inquiries on a timely manner.

  • Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.

  • Establish and maintain relationships with operations & middle office contacts at clients.

  • Work as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global

  • clients.

  • Partner with client service teams to help change client behavior where required to remove manual processes.

  • Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.

  • Ensure all day to day queries dealt with within required SLAs and escalate issues to the team leader.

  • High level of client service focus.

  • Provide operations subject matter expertise and value added services to clients where required.

  • Strong time management skills required to meet the internal and external deadlines/cutoffs.

  • Meeting with clients in person along with client service.

Qualifications

  • Strong business knowledge is preferred/Added advantage of Global Custody/Prime Brokerage.

  • Strong knowledge of equity, fixed income & FX products

  • Excellent grasp and understanding of trade lifecycle

  • Excellent verbal and written communication skills, and adept at communicating with all levels of the business and

  • technical parts of the organization

  • Knowledge of Global markets and settlement practices

  • Operate effectively in a dynamic environment with tight deadlines, and can prioritize one’s own work to achieve them

  • Strong MS office skills (Excel, PowerPoint, Word)

Core Abilities

  • Excellent prior custody & fund services, markets or prime brokerage operational experience along with managing staff

  • Ability to work closely with business partners and interact with all staff levels

  • Ability to be flexible, follow tight deadlines, organize and prioritize work

  • Experience of working on large scale, multi-stream programs

  • Strategic thinking coupled with practical execution

  • Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls

  • Ability to manage through a changing business landscape

  • Candidate must have a control focused agenda, and a thorough understanding of program/project risk

  • Anticipate issues and aggressively drive initiatives to ensure results

  • Self-starter and ability to learn quickly

People and Communication

  • Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments

  • Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change

  • Leadership with proven ability to manage by influence to promote change

  • Proactive in identifying and escalating issues

Business and Subject Matter Knowledge

  • Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or

  • Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives

Education and Certifications

  • Bachelor's Degree required or equivalent

CIB – Investor Services Operations – CFS (Custody & Fund Services Middle Office) – Associate – Brooklyn NY

Job Description

J.P. Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years and we keep their interests foremost in our minds at all times. This combination of product strength, intellectual capital and character sets us apart as an industry leader. J.P. Morgan is part of J.P. Morgan Chase & Co. (NYSE: JPM), a global financial services firm.

J.P. Morgan Custody provides Institutional investors access to markets worldwide for the settlement, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange and Liquidity Solutions. This product suite, along with our Markets business, helps us service our core client segments: Asset Managers, Asset Owners, Insurance/GSEs, Banks/Broker Dealers and Hedge Funds and Alternatives. We are committed to delivering investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets.

The CFS Middle Office Department is responsible for ensuring all aspects of operations for clients are completed, transactions are processed on time, exceptions are resolved proactively; provide single point of contact team and subject matter expertise to the clients. Middle Office covers trade instruction capture, settlement; fail management, cash instruction capture, projections, overdrafts, asset servicing instruction capture, dividends, foreign exchange, collateral, derivatives lifecycle management and bank loans.

Key Responsibilities Include

  • Working with various internal teams such as trade processing, prematching, settlements, cash processing, account

  • opening and asset servicing to process transactions and resolve any exceptions on a timely manner.

  • Respond to and resolve client inquiries on a timely manner.

  • Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.

  • Establish and maintain relationships with operations & middle office contacts at clients.

  • Work as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global

  • clients.

  • Partner with client service teams to help change client behavior where required to remove manual processes.

  • Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.

  • Ensure all day to day queries dealt with within required SLAs and escalate issues to the team leader.

  • High level of client service focus.

  • Provide operations subject matter expertise and value added services to clients where required.

  • Strong time management skills required to meet the internal and external deadlines/cutoffs.

  • Meeting with clients in person along with client service.

Qualifications

  • Strong business knowledge is preferred/Added advantage of Global Custody/Prime Brokerage.

  • Strong knowledge of equity, fixed income & FX products

  • Excellent grasp and understanding of trade lifecycle

  • Excellent verbal and written communication skills, and adept at communicating with all levels of the business and

  • technical parts of the organization

  • Knowledge of Global markets and settlement practices

  • Operate effectively in a dynamic environment with tight deadlines, and can prioritize one’s own work to achieve them

  • Strong MS office skills (Excel, PowerPoint, Word)

Core Abilities

  • Excellent prior custody & fund services, markets or prime brokerage operational experience along with managing staff

  • Ability to work closely with business partners and interact with all staff levels

  • Ability to be flexible, follow tight deadlines, organize and prioritize work

  • Experience of working on large scale, multi-stream programs

  • Strategic thinking coupled with practical execution

  • Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls

  • Ability to manage through a changing business landscape

  • Candidate must have a control focused agenda, and a thorough understanding of program/project risk

  • Anticipate issues and aggressively drive initiatives to ensure results

  • Self-starter and ability to learn quickly

People and Communication

  • Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments

  • Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change

  • Leadership with proven ability to manage by influence to promote change

  • Proactive in identifying and escalating issues

Business and Subject Matter Knowledge

  • Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or

  • Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives

Education and Certifications

  • Bachelor's Degree required or equivalent

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.