Adecco Group Enterprise - Staffing Client Delivery Manager -- Bolingbrook, IL in Bolingbrook, Illinois

The Client Delivery Manager serves as the primary client contact for our Enterprise programs, as well as the initial escalation point for any client questions and concerns. Through cooperation, ingenuity, and teamwork, the Client Delivery Manager is responsible for aligning themselves with our client’s business objectives and creating a collaborative partnership. Depending on program size and scope, the Client Delivery Manager may lead a team of Client Delivery Supervisors.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Recruitment/Onboarding:

  • Work in alignment with Strategic Delivery Manager/Strategic Program Manager and Enterprise teams to ensure clear understanding of the client’s business, staffing needs, culture and program expectations

  • Assist with the creation, implementation and execution of robust recruitment plans to meet the hiring needs of the client

  • Facilitate regular communication with the Enterprise teams regarding open opportunities, client fulfillment requests/priorities, attrition trends and other pertinent metrics

  • Assist with identifying, sourcing and screening top quality candidates for open opportunities within the Enterprise program, as needed

  • Ensures positive onboarding and orientation experience for all associates

  • Completes associate check-ins and reviews based on Roadbook timelines

  • Maintains and updates candidate records in tracking database

Associate Care and Satisfaction:

  • Serve as a single point of contact for associate inquiries – addressing all inquiries and escalating, as appropriate

  • Position candidates/associates for success on assignment, including the completion of Adecco and client onboarding requirements, orientation, etc.

  • Develop associate engagement programs to bolster the Adecco/associate relationship and improve satisfaction and retention

  • Foster continuous associate satisfaction through formal and informal feedback and develop and execute action plans, as needed, to address opportunities for improvement

  • Champion the team’s vision by upholding the required standards of behavior and attitude – Associate- and client-facing

Onsite or Near Site Program Support:

  • Create and develop effective working relationships with key client contacts (e.g. HR, Operations)

  • Adopt and demonstrate the Group’s and client’s core values in the delivery of client-centric service

  • Continuously strive for innovation through enhanced processes, policies and procedures – while meeting established KPIs and SLAs

  • Achieve and maintain high levels of client satisfaction – exhibited through client surveys and business reviews

  • Gain full understanding of the Roadbook and utilize it as a resource to strengthen the Adecco/client relationship

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

  • Bachelor’s degree or equivalent experience

  • Minimum of two to five years managerial/supervisory experience in the service provider industry preferred

  • Must have a proven track record – measured by customer satisfaction service levels, increased responsibilities and successful working relationships with colleagues and management

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

  • Effective written and verbal communication skills – both in a one-on-one setting and in a group setting

  • Ability to successfully manage a recruitment team in a fast-paced, demanding environment

  • Excellent organizational, prioritization and multi-tasking skills

  • Adept at establishing and managing to KPIs and SLAs

  • Demonstrated ability to build and maintain strong client relationships and networks

  • In-depth knowledge of current recruiting practices compliant with federal and state laws and Company policies

  • Proficiency in MS Office (Word, Excel & PowerPoint) and ability to learn new software are required

Specific duties and responsibilities may vary slightly between onsite/hubsite programs based upon the depth of staff needed to support a specific program.

COMPANY OVERVIEW:

Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Accounting Principals, Adecco General Staffing, Adia, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world’s leading provider of Human Resources solutions.

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

External Company Name: Adecco Usa, Inc.

External Company URL: adecco.com

Street: 309 Quadrangle Drive