Verizon Senior Consumer Insights Analyst in Basking Ridge, New Jersey
What you’ll be doing...
You’ll help uncover and communicate actionable insights to drive our strategies, business decisions and overall competitive advantage. The work you do will inspire us to bring the best solutions to both the business and consumer market—because of our enhanced understanding of their needs. As part of the Voice-of-Customer team, you’ll lead the critical reporting process for Customer Case, a new way Verizon is ensuring that everything we do supports our commitment to the customer experience. You’ll review customer surveys about new policies, products, and prices and deliver the customer-centric insights needed for major business decisions. You’ll help scale our processes and broaden the impact of the customer on Verizon’s growth. You’ll create and deliver stakeholder communication of high-priority evaluations of initiatives that will be presented in senior executive forums where decisions are made. By helping us understand and anticipate customer needs, you’ll be shaping what’s next for us.
Partnering with leaders to understand key business issues.
Designing and shaping research designs to yield actionable insights.
Managing research agency partners and research projects from scoping to delivery.
Synthesizing information from standardized tests and surveys into meaningful insights in the initiative approval process.
Helping to present actionable recommendations to leaders.
Designing and gaining senior executive stakeholder alignment on Customer Case measures and reports that drive decisions.
Developing the tools and processes to ensure highly efficient operation of the Customer Case research flow, supplier engagement, reporting output/delivery, communication impacts and decision-making.
Integrating the insights and measures from Customer Case into the broader CX Measurement and reporting ecosystem.
Helping to implement dashboards and databases that store comparable Customer Case studies for benchmarking and analysis.
Supporting the mission of CMI as the centralized source of truth on customer insights by building relationships cross-functionally within key stakeholder groups including Design, Operations, and Marketing.
Applying industry best practices in quality assurance and process management for CX reporting.
What we’re looking for...
Digging into lots of data fascinates you and you know its real value is in the insights it provides. You have a consulting approach to really understand research needs and design the right research solution. People trust and value your opinion. You’re able to translate data into narratives, and tailor your presentation and recommendations to the audience function and level to meet their needs. But you’re not just about the numbers—you have a business mindset that makes your recommendations sound and practical.
You’ll need to have:
Bachelor's degree or four or more years of work experience.
Three or more years of relevant work experience.
Consumer market research experience.
Even better if you have:
Familiarity with the wireless communications industry, sales and service processes and technologies.
Designed research projects involving primary and secondary data collection. Ideally, consumer and business research.
Analyzed data from multiple sources, provided insights and recommendations tailored to different functions and levels.
Managed research vendor relationships including scoping, budgeting, quality and timeliness.
Experience with databases and basic statistics.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.