EY Software Distribution Engineer in Bangalore, India
Software Distribution Engineer
Core Business Services
Requisition # BEN004A8
Post Date Apr 12, 2018
This job involves Engineering and Level 4 support of the global Microsoft Configuration Manager environment. Responsibilities include engineering, and infrastructure/administrative support of the CM environment. Depending on the need, this may include project and/or personnel management.
Essential Functions of the Job:
Responsibilities may include any of the following the scope defined by his/her manager:
Act as a key Engineer of the CM software distribution system.
Develop tools and solutions to improve the overall support and functionality of CM.
Monitor the environment and takes corrective action when issues are found.
Ensure that the system functions fully and effectively, enabling software to be distributed and inventory collected and processed, while ensuring a positive customer experience and without negatively impacting the network.
Acts as a top tier escalation point on client issues, and performs research to resolve them.
Ensure that there is a robust client compliance toolset to ensure that the product is fully deployed and functioning.
Performs system administration, including the maintenance of system rules and settings.
Create advanced CM reports as necessary.
Gather system / client metrics for analysis and remediation.
Works at the direction of the team or project leader to deliver updates and enhancements to the backend and the client.
Participate in and sometimes helps lead projects.
Assist team leaders in enforcing strategic product direction.
Develop and document (i.e., technical specs, user documentation, flow diagrams, logic diagrams, etc) advanced tools, processes and procedures for support of the product.
Perform testing of new products and product updates prior to deployment into production. Provide content input to update end user documentation and training materials.
Analytical/Decision Making Responsibilities:
Assist in defining and communicating vision, strategies and priorities for products and services within scope of responsibilities.
Assist in creation of business cases and present to management as necessary.
Completion of critical internal projects.
Provide recommendations and direction for possible vendor change.
Assist in prioritization of change requests for the products and services provided.
Minimize impact on production when changes are introduced into the environment.
Ability to identify potential points of failure, areas for improvement, and identifying pain points and bottlenecks.
Makes recommendations to the team lead regarding process changes and drive implementation, based on the needs of the business and product direction.
Provides recommendations and analytical expertise on enhancement requests, and challenge these requests if necessary.
Proven ability to coordinate resolution of issues on a subarea / area / global basis
Capable of managing small to midsize projects and leading sub-teams on large projects
Proven ability to coordinate resources to complete complex assignments
Ability to effectively communicate with other groups in IT Services, business practice representatives and outside vendors.
Enforces strategic product/policy direction set by management
Knowledge and Skills Requirements:
Mandatory Technical Skills:
Extensive experience with Microsoft Configuration Manager (or SCCM) administration.
Includes architecture and engineering of CM environments.
Includes extensive knowledge of “Cloud Distribution Points” and “Cloud Management Gateways”
Knowledge of “Intune” and other “Modern Management” technologies (such as Windows Update for Business, Delivery Optimization, Co-Management, Azure AD,..etc)
Windows Deskop OS including Windows 7 and Windows 10
Windows 2012 Server (Setup, Configuration, Troubleshooting)
Networking - TCP/IP (Configuration of Client, Client Troubleshooting)
Microsoft Office - Word/Excel/Access/Powerpoint/Outlook
Optional Technical Skills:
SQL Server Administration
Advanced programming/scripting skills
Strong interpersonal, client service, communication, and organizations and project management skills.
Ability to work under pressure and react appropriately in a crisis situation.
Sufficient knowledge of IT operations, responsibilities, work flow processes and procedures in order to resolve most inquiries independently.
The ability to effectively work and team with end users, management and staff members.
The ability to fully document processes and fixes.
The ability to create and deliver presentations as necessary
Proficient in Incident, Problem, and Change Management. ITIL training is strongly recommended.
Extensive knowledge and advanced troubleshooting skills of desktop applications.
The ability to read, write, speak and understand the English language.
Solid research and analytical skills.
Ability to construct professional quality documentation
This position is not expected to include supervisory responsibilities, although the candidate may be asked to step into such a role on a temporary or permanent basis based on the need at the time and the ability of the employee.
Overtime will be required from time to time during projects and times of increased workload.
Work may be required at night or on weekends to support a project or during times of a system outage or emergency.
While not likely to occur often, some travel may be required.
A Bachelor’s degree in Engineering, Computer Science or a related discipline
Certifications, trade school degrees or a solid work history will be considered if such a degree has not been obtained.
Over 12 years of desktop management experience.
Over 6 years of CM experience.
Extensive knowledge of IT operations.
People Management skills and Project Management skills are desirable.
- Strong verbal and written English language skills
- Technical certifications are not required but will be considered a plus, especially if it’s closely related to the technologies referred to above.
Soft Skills/Behavioral Requirements:
Adaptable communication style
Calm under pressure
Comfortable working in a geographically dispersed organization
Mentor and trainer