EY Skype Engineer - Assistant Director in Bangalore, India

Skype Engineer - Assistant Director

Core Business Services

Requisition # IND00BRP

Post Date Sep 07, 2018

Position Summary:

As a Skype for business Engineer in the Skype foundation service team, you will be responsible for design, engineering and fourth level support for all Skype for business products and services across the global Ernst & Young environment. You will be working on projects managed by the Skype Services Team, developing solutions utilizing the appropriate architecture. You will apply Infrastructure Engineering methodologies and standards as well as your own expertise to these projects. The successful candidate will also be working on L4 issues remediation, which may occur off-hours in a high-pressure environment.

Essential Functions of the Job:

Technical Competence

  • Constant application of knowledge of Skype IP based Telephony environments, Unified communications systems and associated tools in all facets of infrastructure engineering

  • Create Skype/UM designs based on solid engineering and Microsoft principles and have the ability to incorporate both local and enterprise requirements into the designs produced

  • Provide SKYPE technical knowledge as input into standards creation and update on an ongoing basis as products and technologies evolve.

  • Assist in the management of vendor relationships ensuring provision and management of appropriately skilled resourced from the vendors as required

  • Articulate technical concepts into verbal discussions and presentations for leadership and peer review

  • Coordinate and perform system installations as part of office moves / office commissioning. Activities include: Gateway configuration, Skype configuration, number porting, and voice-messaging.

  • Implementation of design changes which are prepared by our Engineering department


  • Maintain responsibility for individual resource utilization whilst working on projects, meeting defined capacity models and providing regular utilization reporting

  • Work with the broader project team and PM’s to ensure deliverables are meeting deadlines and budgets

  • Ensure full and correct time capture on a weekly basis for all project and administration work to allow effective top level reporting

Client/Team Relationships

  • GIS Infrastructure Engineering team

  • GIS management team

  • Solutions delivery staff (Project Managers)

  • Telephony L3/Operations leaders and staff

  • Strategy & Architecture Team

  • External vendors and suppliers

  • Key business stakeholders

  • The position holder will perform other responsibilities and tasks as required to achieve the agreed performance outcomes.


  • Work with project team to design and develop against project time lines

  • Design and develop infrastructure solutions as part of the solutions delivery process

  • Work with Strategy & Architecture to help provide an engineering standards for the organization

  • Ensure compliance with infrastructure design methodologies during project work with both the Solutions Delivery and Operations teams

  • Optimize design and development components (e.g., increase infrastructure utilization)

  • Achieve "first-pass" check of quality in solutions development as it relates to infrastructure

  • Gain adherence to architecture standards and principles, global product-specific guidelines and local regulatory requirements

  • Provide infrastructure maintenance support for problem management and incident escalation

Day-to-day challenges

  • Flexibility to adjust to multiple demands, shifting priorities and rapid change

  • Ability to work and team with a multitude of different people within and outside of IT to balance demands

  • Ability to deal efficiently with escalations and difficult situations/people under pressure, such as restoring services

  • High level of interpersonal, communication, organizational and decision-making skills

  • Ability to understand and integrate cultural differences and motives and to work in virtual cross-cultural, cross-border teams

Analytical/Decision Making Responsibilities:

  • Understand the nuances of the Skype for Business services across geographic regions and guide appropriate changes, solutions and services within the directives of the role’s strategic remit

  • Utilize knowledge of culture, people behavior, financial management, marketing, adoption, service delivery and technology to prepare for executive decisions

  • Consultative questioning, influence management and critical thinking to understand current directives and recommend viable solutions that are both effective and supporting the value to the business

  • Escalate and negotiate complex and conflicting change issues, handle multiple and shifting priorities across a broad spectrum of operating environments and drive solutions that are both financially sound and operationally feasible

Knowledge and Skills Requirements:

  • Excellent knowledge of Microsoft Skype for business

  • Knowledge of telecommunications infrastructure focusing on IP Telephony technologies from the major vendors with an emphasis on Cisco Unified Communications and Microsoft Skype for business.

  • Excellent knowledge of Unified communications environments with a focus on mobility and demonstrated ability to integrate these tools into existing environments. Certification and design experience in Microsoft Skype for business and Cisco a plus.

  • Knowledge of dependent IP telephony devices such as SBA’s and SBC’s

  • Understanding of other technologies such as Active Directory, Windows servers, DNS, and load balancing

  • Active Directory and Windows Server knowledge

  • DNS and DHCP Knowledge

  • Knowledge of load balancers

  • Basic networking knowledge and skills

  • Basic knowledge of firewall and TCPIP port

Supervision Responsibilities:

  • The role will report to the Skype Service Owner/Lead

  • Team or supervision may be remote based and/or in a work from home setting that will require distance management skills across locations, cultures and time zones

Other Requirements:

  • The role may also require the periodic allocation of additional time on the job to support multiple demands and escalating issues and some travel to support change or planned project activities.

Job Requirements:


  • A degree in Computer Science/Engineering or a related discipline, plus an industry accreditation or equivalent work experience.


  • Substantial, extensive and demonstrated experience in various aspects of technology infrastructure design and implementation, with tangible, relevant and demonstrated experience in delivering projects within scope and budget

  • Demonstrated experience in dealing with external vendors and suppliers in the Telecommunications industry

  • Experience troubleshooting end user issues

  • Polycom IP phones experiences

Language Requirements:

  • Proficient in the English language, specifically:

  • Listen: Can understand extended speech and can follow complex lines of argument provided the topic is reasonably familiar.

  • Read: Can understand factual texts, articles and reports concerned with current business matters in which the writer expresses an opinion, adopts a particular attitude or viewpoint; can skim long and complex texts for main points and important information.

  • Speak: Can interact with sufficient fluency and spontaneity to make regular interaction with native speakers quite possible; take an active part in discussions, present and sustain viewpoints; summarize main points of meetings or presentations; present clear detailed descriptions on a wide range of work related subjects; negotiate standard work-related matters effectively.

  • Write: Can write a report passing on information or giving reasons for or against a particular point of view; can write emails, letters, documents highlighting the significance and implications of the information provided; deal independently with routine correspondence in own area of work as long as it does not involve very complex content.

Certification Requirements:

  • Certification in Microsoft Skype for Business

Soft Skills/Behavioral Requirements:

  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change

  • Ability to work and team with a multitude of different people to balance demands

  • Ability to deal efficiently with escalations and difficult situations/people under pressure, such as restoring services

  • Outstanding interpersonal, communication, organizational and decision-making skills

  • Ability to understand and integrate cultural differences and motives