Adecco Group Adia- Project Manager - Shared Services-Austin, Texas in Austin, Texas
The Shared Services Project Manager is responsible for successfully running Shared Services Operations for Adia including recruitment, hiring, payroll, billing, HR and worker support.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Problem solve and create world-class technology experiences
End-to-end service delivery operations, conceptualization, execution, delivery, and measurement for the smooth and effective running of Adia backend systems and support functions
Effective call center set up, budget control, product workflow and reporting, risk and issue analysis and quality assurance
Responsible for further development & maintenance of the Adia back office workflows
Thinking beyond the current workflows to explore new workflows and strategies
Integrating customer suggestions for the development process and finding creative ways to prototype ideas and push hard to get feedback on them
Providing first level support and managing second and third level support
Participates in special projects and performs other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:
5 or more years managing large teams and complex projects
Confident and comfortable presenting & discussing solutions with senior stakeholders
Bachelor’s degree in HR, Business Management or other related discipline required
Minimum 4 years shared service center experience required
Minimum 3 years management experience with a multi-site service industry business preferred
Ability to travel
KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:
Lead your business with honesty, integrity & an insatiable desire to win
Excellent problem-solving abilities and ability to deliver under pressure
Strong interpersonal and motivational skills and the ability to interface with all levels of staff and management
Ability to foster an innovative and collaborative environment using advanced leadership, communication & organizational skills
Skilled in communicating effectively verbally and in writing
Ability to establish and maintain effective working relationships
Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook
The Adecco Group through an impressive portfolio of staffing industry leading brands, including Accounting Principals, Adecco Staffing, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel, Adia and Soliant is the world’s leading provider of Human Resources solutions.
We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.
Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services team.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
External Company Name: Adecco Usa, Inc.
External Company URL: adecco.com
Street: 9442 North Capital of Texas Highway