CVS Health Retail Store Associate Rx in Ann Arbor, Michigan
Work as part of the Pharmacy and Front Store Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values. Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply.
Must be at least 16 years of age Licensure requirements vary by state Must have the ability to perform the following tasks: Customer Service • Greet each customer in a courteous and professional manner • Assist all pharmacy and front store customers with their questions and concerns • Request additional help when needed to maximize customer satisfaction • Maintain customer/patient confidentiality according to HIPAA and company standards • Answer telephone with appropriate greeting Operations • Comply with all federal and state laws, rules and regulations • Comply with CVS policy and procedures at all times • Adhere to CVS workflow and ensure quality assurance standards are maintained at all times • Maintain prescription prioritization throughout prescription processing • Process prescriptions • Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles • labeling of prescriptions • Resolve Third Party rejections and complete any manual claim forms • Perform all register transactions, in adherence of CVS policy and procedures • This includes cash, check and charge transactions • Bag merchandise upon completion of sale • Perform all prescription pick-up procedures, in adherence of CVS policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable) • Communicate with all healthcare professionals when permissible and according to state law • Retrieve and file prescriptions appropriately according to State and Federal Law • Participate in all required store operational meetings • Maintain a clean, organized and professional pharmacy department, according to CVS standards • Access, input and retrieve information to/from the computer • Stand for extended periods of time • Assist front store operations when needed Inventory Management • Maintain in-stock by ensuring all inventory management policies and procedures are followed • Utilize appropriate report(s) to maintain replenishment • Pull outdated, damaged and recalled merchandise and prepare for return • Assist with putting away drug orders (except CIIs) as permitted by law
Required Qualifications continued: Front Store Activities • Operate a cash register including cash transactions, checks, charges • Follow company policies and procedures regarding cash register performance • Request additional help when needed to increase customer satisfaction • Greet each customer using the eye’s, hi’s and help at all times and assist customers with their questions, problems and complaints • Price merchandise utilizing price guns • Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping • Stock shelves • Complete price changes: document counts, utilize price guns • Answer the telephone using the appropriate greeting • Process photofinishing orders • Maintain check-out area: fill register supplies, bags; wipe counter tops; • Issue rainchecks when requested • React to potential shoplifters following company guidelines • Maintain customer/patient confidentiality • Maintain card department: order, stock, inventory, signing • Maintain cosmetic department/units: clean, stock, set displays, sign, prepare returns (UPP system) • Reset departments/end caps following POGs • Display and sign weekly, promotional and seasonal merchandise • Prepare damages: document counts and item numbers, seal trays • In-store signing, including: shelves, displays, dump baskets, windows, ceiling • Assist Pharmacy personnel when needed • Complete minor in-store repairs i.e., carriage poles, change light bulbs • Work out reserve stock • Assist customers with large purchases (taking out to vehicle) • Unload and load trays/cases - 35 pound maximum to a height of 4 feet • Move trays/cases from one location to another Human Resources • Support scheduling activities according to the needs of the business and workflow model • Complete all required training programs • Communicate with field management and corporate any required reporting
• High school diploma or equivalent preferred
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel at mailto:Advice&Counsel@cvshealth.com
CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/