Verizon Wireless Digital Operations Manager in Alpharetta, Georgia
What you’ll be doing...
Provide strategic and operational leadership in the B2B Digital Operations Organization. This includes self-ownership and driving team accountability in order to achieve business results through a best-in-class customer self-serve experience, technology development, organizational support, exemplary business partnerships, and an engaged, empowered workforce.
The leadership capabilities of a successful Digital Marketing Manager include:
Own and Drive Results – Applies a strong sense of ownership and the ability to balance independent execution of initiatives while driving business results critical to organizational KPIs
Apply Strategy and Business Acumen – Drives the business strategically while also focusing on the vital goals and actions required at the operational level to execute strategy
Communicate with Impact - Communicates clearly, concisely and persuasively to individuals, teams, internal sales, service and IT partners, senior leaders, large employee groups, customers, and external stakeholders to achieve desired results
Coach and Develop People – Cultivates talent and potential; fosters leadership qualities to motivate teams to achieve high performance results as evidenced by expanding Self Service experience
Demonstrate Agility in Execution – Exemplifies an effective change agent, able to thrive in a fast-paced environment with evolving priorities and meet critical deadlines
Build Coalitions & Partnerships - Develops strategic relationships with internal partners, external partners, suppliers, and key stakeholders to achieve sustainable competitive advantage for his/her area of the business
What we’re looking for...
You’ll need to have:
Bachelor’s degree or four or more years of work experience
Six or more years of relevant work experience
Two or more years of experience leading operational support and operational teams
Two or more years of experience managing projects or operational initiatives
Even better if you have:
Knowledge of industry required.
Web or eCommerce experience
Experience with in depth reporting, database and technology development
Superior organizational, negotiation, staff development and operations skills.
Customer-facing experience highly desirable
Ability to meet aggressive deadlines, manage multiple projects simultaneously, and to work in a fast-paced, dynamic, customer and team-oriented work environment.
Experience with Self Service portals and Digital Technology strongly preferred
Ability to assess progress and deliver business results
Excellent written, verbal, interpersonal, communication, and presentation skills
Ability to present to various audiences and motivate teams to success
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
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