Booz Allen Hamilton Service Desk Lead in Alexandria, Virginia

Service Desk LeadinAlexandria, VAatBooz Allen Hamilton Inc.

Date Posted:8/17/2018

ApplyApplyNot ready to Apply?

×Join Our Talent Network

Join us. The world can’t wait.

The Booz Allen Talent Network is your opportunity hub—a chance to learn about what we do, how we do it, and how you can help.

Tell us what interests you. We’ll send you:

  • Job alerts that match your passions

  • Details about relevant upcoming events

  • Information about our work in the news

  • And more

Empower change with us. Start by joining the Network.

Privacy Policy

Cookie Policy

Terms and Conditions

  • {{ err }}

Thanks for joining our Talent Network, {{vm.userName}}

This service is currently unavailable. Please try again at a later time.

*Required

By joining our Talent Network you have not officially applied to a position.

By joining our Talent Network you have not officially applied to a position.

Thanks for joining our Talent Network, {{ vm.userName }}

By joining our Talent Network you have not officially applied to a position. To apply for this position, please click the continue button.

Continue

Redirect in {{vm.counter}}

Share With:

Job Snapshot

  • Employee Type:

Full-Time

  • Location:

Alexandria, VA

  • Job Type:

Management

  • Experience:

Not Specified

  • Date Posted:

8/17/2018

About Us

About Us

At Booz Allen, we harness our collective ingenuity to solve our clients’ toughest management and technology problems. We work with governments, Fortune 500 corporations, and not-for-profits around the globe, in industries ranging from defense to health, energy to international development. We believe there is no product, code, or strategy that can create progress—only people can. That’s why for more than 100 years we’ve empowered our team: over 24,000 dreamers, drivers, and doers who work together to change the world .

Job DescriptionJob Number: R0032513

Service Desk Lead

Key Role:

Maintain responsibility for help desk staff and the activities associated with the identification, prioritization, and resolution of reported problems. Ensure that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. Maintain responsibility for the development, maintenance, and integrity of help desk software. Assign personnel to various operations and direct their activities, review and evaluate their work, and prepare performance reports.

Basic Qualifications:

-8 years of experience in a professional work environment

-2 years of experience with leading help desk operations

-Experience with supporting high performing teams in a high ops tempo environment

-Experience with Amazon Web Services and US government Commercial Cloud Services (C2S)

-Experience with US government security standards, DevOps and Agile methodologies, and IT Service Management principles

-Knowledge of US government enterprise infrastructure

-Ability to lead a service desk to mature, client-oriented environment and actively engage with service desk performance, SLA management, and metrics or trend analysis to proactively forecast changes in demand or client needs and requirements

-Ability to commute to Arlington, VA

-Top Secret clearance

Additional Qualifications:

-Experience with Java Web applications and Oracle databases

-Ability to be a thought leader in a dynamic client setting, develop a deep comprehension of client challenges, and provide proactive solutions

-TS/SCI clearance

-BA or BS degree in Business, Science, Technology, Engineering, or Mathematics

-AWS Cloud Practitioner Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status—to fearlessly drive change.