Merck Sr. Specialist, Business Analyst -MMD IT Lab Operations in West Point, Pennsylvania

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its 125-year legacy. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck’s Information Technology organization partners with colleagues across the business to help serve our patients and customers around the world. Ours is a high-energy team of dynamic, innovative individuals dedicated to advancing Merck’s contribution to global medical innovation by leveraging information and technology to efficiently advance the business by driving revenue and productivity.

The Business Analyst will work as a member of the MMD IT Global Quality Laboratory team. Under the direction of the Client Services Lead, the incumbent will be responsible for alignment of IT solutions to business strategies to ensure realization of the desired end state in support of global quality laboratories, information visibility and analytics for MMD Global Quality. The Business Analyst will possess/acquire sound understanding of global quality business processes and operating environment, and will facilitate/drive discussions to understand information needs to drive global quality strategy planning and operations. Main responsibilities include business process analysis, project scope definition / chartering, requirements elicitation and documentation, UAT planning and coordination, use case development and requirements coverage through traceability to requirements. This includes definition of business analysis deliverables and leveraging the standardized methodologies and tools as defined by the Merck SDLC.

The incumbent must work closely with MMD global quality business leadership, IT leadership, Business Architects, Platform Leads and peers to understand the key business capabilities required by the business, assess the current state, and align target state with the business strategy. This includes the following responsibilities:

• Maps and models business processes and enterprise information specific to the business area.

• Applies a structured approach and methodology for capturing the key views of the business unit in the context of E2E cross divisional information flow

• Maintains expertise in the direction of the business area, the specific challenges it faces, and the plans to advance business capabilities for the area.

• Provides input to the platform teams to guide the enterprise toward a target state as it relates to supported line of business.

• Partners with platforms to conceptualize solution architectures adhering to documented Directions and Standards while addressing business strategies, business capability requirements, business processes, information assets, and the operating model of the client business area

• Develops business enablement & solution roadmaps and maintains accuracy of the same in partnership with business architects and platform team.

• Engages with the business case team to clarify the business opportunity and provide input throughout the business case planning process.

The incumbent must have a foundational knowledge of a regulatory/GxP business processes to enable them to partner with the business in definition of ‘questions to answer’ that will drive business value and enable strategy. They must then be able to translate these questions into analytical and data requirements, working collaboratively with the rest of the IT community in capability delivery.

Requirement:

• BA/BS in business management, software engineering, computer science or related field.

Required:

• At least 3 years of relevant work experience, with demonstrated expertise in IT solutions for quality/regulatory/compliance including sound knowledge of Laboratory/Quality Management/Regulatory/Compliance or equivalent.

• A minimum of 3 years of experience with regulatory/quality Lab Systems or similar.

• Deep knowledge and experience in GCP, SDLC, CFR Part 11; full lifecycle application development

• Sound understanding of analytics needs at various levels in the organization and experience satisfying these information needs utilizing enterprise solutions.

• Experience with business process definition, key performance indicator identification for business processes, and business capabilities definition

• An ability to engage with vendors, if necessary, to evaluate third party solutions

• An ability to gain knowledge, as it relates to client business processes and the current business environment in which they operate in, and initiate improvements (short term and long term).

• Excellent communication and interpersonal skills, including collaboration, facilitation and negotiation

• Demonstrated ability to analyze and define business problems, develop business cases, and identify appropriate process and technology solutions

• Demonstrated ability to 1) effectively work in an ambiguous environment , 2) effectively work in a cross-team environment and 3) succeed in a complex and dynamic work environment.

Preferred:

• Experience in Merck Lab and Quality Management processes (Lab Information Management, Chromatography Data Management, or equivalent)

• Merck Sigma Certified Green/Black Belt; Experienced at business process and value stream mapping.

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life.

If you need an accommodation for the application process please email us at staffingaadar@merck.com.

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Visa sponsorship is not available for this position.

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Job Business/Technical Analysis

Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Other Locations: NA-US-NJ-Whitehouse Station, NA-US-NJ-Branchburg

Title: Sr. Specialist, Business Analyst -MMD IT Lab Operations

Primary Location: NA-US-PA-West Point

Requisition ID: BUS002139