Moet-Hennessey Client Advisor and Sales Support Qatar in Qatar

Client Advisor and Sales Support Qatar

  • Company: Bulgari Qatar LLC

  • Location: Qatar

  • Business group: Watches & Jewelry

  • Contract type: Permanent Job

  • Function: Retail

  • Experience required: Minimum 5 years

  • Reference No.: BULG02258

  • Date of publication: 2017.10.08

Position

Your mission will be to provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets.

  • Quite good level of autonomy. Activity regulated by partially defined norms. Decisions pertinent to mainly operational matters

  • Work generated mainly by external requests (boss/defined schedules) and checked on an ongoing basis by the boss

  • Work scheduled /allocated on a daily basis; decisional autonomy only on short-term, operational aspects

  • Problem solving mainly applied to predictable and/or recurring situations although changing situations can occur

  • Maximize sales opportunity deriving from any entrance in store

  • Contribute to the KPIs achievement

  • Handle all clients/prospects entering the store for whatever reason(browsing, purchase, after-sales, complaints)

  • Handle sales process as per delivery standards (from Welcome to Packaging)

  • Grant extraordinary service when dealing with any client / prospect / browser

  • Enrich CRM data base with clients granting KPIs quality in data collection

  • Develop prospects into CRM data base proactively focusing on his/her social attitude and networking activities

  • Perform all CRM 1 to 1 activities as per Store Manager indications including CRM AFSS (ex. follow up on watch maintenance)

  • Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.)

  • Ensure that all front area of the shop are neat, clean and products are displayed as per VM guidelines

  • Perform all AFSS front office activities directly related to final customers acting as proactive point of and assuring that the customer satisfaction is constantly pursued and restored

  • Perform in-store simple AFSS activities (strap change, buckle change or adjustment, jewelry and silver gift simple cleaning, etc.)

  • Perform all the back office activities (data entry, products receiving, intrashops movements, daily closure, stock counting)

  • Highlight to Store Manager any need to replace / refresh all sales support materials (props, trays, slips, tags, etc.)

  • Act as proactive point of reference for Service Centers (for estimates, follow up on repairs status, lead-times, etc.) and for Customers (for estimate approval, lead-time update, return and invoicing of the repaired

  • product. etc.)

    Profile

At least 3/4 years within a previous position either Bulgari or coming from a similar position in other luxury/fashion brands.

Competencies

  • Conscientiousness

  • Drive

  • Commitment

  • Operational Effectiveness

  • Organization

  • Teambuilding

  • Interpersonal sensitivity

  • Customer orientation

  • Ownership

  • Impact

  • Initiative

  • Negotiation

  • Business awareness

  • Networking

  • Integrity

  • Self-development

  • Knowledge of Bulgari products

  • Selling skills

  • Store procedures

  • Marketing and CRM techniques and tools

  • Knowledge of English

  • Knowledge of a second language (where applicable)

  • Knowledge of business applications relevant to the specific profile (Taxi/Beanstore, CRM)