Scotiabank Program Manager, Learning Program Management - 44 King Street West 12th floor, Toronto, ON in Toronto, Ontario

Program Manager, Learning Program Management - 44 King Street West 12th floor, Toronto, ON

Requisition ID: 3328

Join the Global Community of Scotiabankers to help customers become better off.


Contributes to the overall success of the Program Management and Learning Delivery Department in Global Learning and Development globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.


  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

  • Contributes to the development of learning strategies to support business units’ objectives across the bank, by:

  • Providing insight in relation to the implementation, communication, and evaluation plan

  • Actively participating in the performance consulting conversations and subsequent meetings with business partners

  • Maintaining close relationship with Senior Managers Learning , Digital Hub and Operations learning groups

  • Manage the implementation of learning initiatives following approved learning strategies, by:

  • Creating detailed execution plan and timelines

  • Assigning project tasks to Assistant Manager, Program Management using work management tool

  • Conducting regular meetings with project stakeholders to provide updates and ensure all milestones in the plan are met

  • Managing vendor relationships

  • Working with learning partners across the Bank and support units to ensure seamless delivery of initiatives

  • Liaising with LMS support team to determine best approach to set up learning program in me@scotiabnk

  • Reporting on course completion and evaluation results highlighting areas of opportunity and recommendations for improvement

  • Develop and deliver instructor-led learning programs for medium to large projects to meet business units learning and performance needs, by:

  • Designing and developing instructor led programs following approved methodology (ADDIE, Agile)

  • Building strong business relationships and maintaining open communication with SME’s to ensure content accuracy

  • Conducting train the trainer sessions as required

  • Maintain an awareness of emerging trends and best practices in Learning, by:

  • Liaising with learning peers, both within and outside of Scotiabank to ensure knowledge remains current

  • Sharing best practices with learning teams and partners

  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

  • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

  • Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Education / Experience/ Other Information

  • Post secondary education: University degree or equivalent experience; Diploma and/or Certificate in Adult Education

  • Working knowledge of learning design cycle (ADDIE)

  • Experience in design and development of learning solutions, including needs analysis, objectives definition, course design and evaluation

  • Technical knowledge of learning development methods (eLearning development, online collaboration, etc.)

Location(s): Canada : Ontario : Toronto

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.