J&J Family of Companies Specialist, Employee Relations Labor Relations (1 of 2) in Tampa, Florida

Johnson & Johnson Family of Companies is currently recruiting for a Specialist, Employee Relations Labor Relations within the Johnson & Johnson Global Services organization. The position is located in Tampa, Florida.

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.”

There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

The Specialist, Employee Relations & Labor Relations is responsible for managing Employee Relations cases for designated workforce group(s) and may assist ER/LR Managers in specific Labor Relations activities. Other responsibilities include:

  • Respond to Employee Relations requests from customers and execute on the key tasks and activities in accordance with defined procedures and guidelines.

  • Develop and manage investigation plans.

  • Identify relevant policies and practices to determining whether violation of policies or practices occurred

  • Assist with the development of performance improvement plans and Corrective Action steps; Review to determine if suitable, reasonable, measurable and actionable

  • Handle requests from client legal team for gathering information for responding to legal claims, attorney letters, agency charges, lawsuits etc. related to ER cases.

  • Provide insights and intelligence with respect to trends and opportunities

  • Communicate and interact effectively with customers and team members; develop credibility and trust relationships with customers, supervisors, and team members.

  • Investigate issue areas and determine methods of mitigation in order to resolve problems within acceptable time frames, routing or escalating inquiries as appropriate in order to achieve effective and timely resolution.

  • Comply with documentation and retention guidelines

  • Identify areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Cluster Employee Relations Lead.


  • A minimum of a Bachelor's degree is required.

  • A minimum 5 years of experience in HR experience with a concentration of 2 years of experience in Employee Relations, Labor Relations experience researching, investigating, and addressing employee misconduct and below job performance standards; providing guidance to management is required.

  • Knowledge of US employment law is required.

  • Demonstrates customer orientation and excellent customer service skills required.

  • Strong organization skills, attention to detail and follow through to resolve any outstanding issues required.

  • Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance required.

  • Demonstrated understanding how work and local activities integrate with other HR functional work and in alignment with HR standards required.

  • Discretion, professionalism, confidentiality and judgment required.

  • Excellent telephone manner with clear, concise and professional communication skills required.

  • Ability to accurately collect information in order to understand and assess the clients’ needs and situation required.

  • Will be trusted to secure and maintain confidential information required.

Primary Location

United States-Florida-Tampa


Johnson & Johnson Services Inc. (6090)

Job Function

Employee Relations

Requisition ID