JPMorgan Chase Applications Support in Tampa, Florida
J.P. Morgan Chase is a leading global financial services firm. The firm is a leader in investment banking; financial services for consumers and businesses, transaction processing, asset and wealth management, and private equity. Under the JPMC brand, the firm services millions of customers in the United States and abroad. This includes many of the world's most prominent corporate, institutional and government clients.
The Application Support Analyst is responsible for performing L1 & L2 caliber troubleshooting/triage of incidents, working trouble tickets, completing management escalation, providing monitoring support at the infrastructure, application & middleware layers, and reporting/resolving of incidents for our production environments. Responsibilities also include the identification and use of best practices, implementation of new processes and disciplines. This position will ensure that incident, problem, change management, and risk management procedures and processes are applied and followed as required.
The support analyst is required to quickly evaluate information, engage and assist technology staff, and communicate issues to help remediate and resolve production problems efficiently and effectively. In support of incident management and problem management functions, they work closely with other groups as needed to mitigate client impacts and operate within defined SLAs.
They are accountable to develop and implement tactical and strategic approaches to eliminate incidents, or the reoccurrence of service disruptions, to lower the probability of reoccurrence, or to lessen the impacts from incidents. Included in the expectations is a requirement to continually drive process improvements.
The support analyst is also responsible for coordinating with various Application Development groups to understand current projects and be part of the overall program delivery model, including review and acceptance of key project deliverables into production environments. The candidate will ensure all required monitoring and training updates are completed prior to production acceptance.
•A strong application development background with a solid understanding of development methodologies
•A strong application support background with client facing internet and back office applications
•Understanding of the design and implementation of proactive monitoring and health checks
•ITIL Incident management life cycle skills and experience
•Knowledge of incident, problem management, ticket, change, and risk management processes and tools
•Experience with setup and tuning of application monitoring tools (GENEOS, Tivoli, Splunk, OEM, or similar).
•Experience supporting applications using the following technologies: Linux, Oracle, SQL Server, Apache, PEGA, SWIFT, IBM MQ, BPM, Java, FTP, SFTP.
•Knowledge (documentation) management experience
•Ability to influence and lead technical conversations with varied IT support groups
•Able to make trusted and unbiased judgments
•IT process design & implementation skills and experience
•Excellent analytical and problem-solving skills
•Experience using a structured software development methodology in a large corporate or consulting environment
•Optimize reporting and tracking capabilities to provide consistent , risk and impact based visibility
•Experience with Agile Methodology
•Experience with operational acceptance criteria
•Ability to work independently as a self-starter, and within a team environment
•Excellent prioritization, organizational and time management skills
•Solid experience in documenting requirements and technical specifications
•Excellent oral and written communication skills
•Influence and negotiation skills
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.