J&J Family of Companies Senior IT Manager: Sales Force Effectiveness, Medical Devices IT ASPAC in Singapore, Singapore


Johnson & Johnson is currently recruiting a sales force effectiveness Business Analyst Senior Manager /functional Analyst Senior Manager in Medical Devices. This position will be in Singapore. The primary goals of this position are, in close collaboration with the business, to define the capabilities and processes that ought to be present in our Salesforce platform and its ecosystem, and in collaboration with other key partners, to ensure that these are implemented to provide our business an exceptional speed and agility in adapting to new marketplace challenges and regulatory requirements.

Placed within the energized J&J Business Unit IT team, you will engage the forward-looking business partners daily to be in tune with the existing and new business requirements for the salesforce platform, and in collaboration with the rest of the team and with a team of direct reports, plan and drive the implementation of new capabilities in our Salesforce landscape.

You will play a vital role in influencing and communicating Salesforce's progression and effectiveness within the dynamic organization. You will find yourself actively connecting with key partners to understand business needs, aligning them to our Salesforce landscape, proposing solutions to fill any gaps, inspire change and adoption in the organization.

About us

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for 125 years. We embrace research and science - bringing creative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every single day, throughout the world.

With $72 billion in 2016 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. The 250+ Johnson & Johnson operating companies employ approximately 119,000 people in 60 countries throughout the world.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion, we are proud to be an equal opportunity employer.


Business IT Strategy

  • Understand sales force effectiveness business area and associated IT systems that the business uses.

  • Lead and closely work with the business & IT leadership to define IT product roadmaps in line with business strategy.

  • Manage end to end deployment process so that IT solutions are delivered.

  • Lead change and adoption strategy in the organization.

  • Engage business technology leaders on priority setting and overall IT related matters.

Business Analysis

  • Expert in leading requirements workshops/sessions with multifunctional teams.

  • Maps out business processes and identifies areas of transformation.

  • Be the authority in translating business requirements in to functional specifications.

  • Lead business requirements and writes, manages, and clarifies user stories and requirements in agile framework

  • Explains to business how requirements may be implemented from a functional standpoint

  • Applies compliance requirements within scope of responsibility, provides documentation and participates in compliance activities as required

  • Communicates vision to technical teams, developers and testers.

  • Manages all BA related work in the region.

People Management and Program oversight

  • Develops the team of BA’s. Reports the progress of own work stream with oversight and responsibility over other work products with in the project.

  • Build, lead and execute BA work stream, deployment plans and associated change management.

  • Key contributor in planning connected work streams working with multiple partners.


  • Broad IT experience, preferably in a large global organization. Broad experience working with Salesforce.com as a focal point of a CRM eco-system, as functional consultant and or business perspective required.

  • Current knowledge of life Sciences and business process trends and ability to apply knowledge to existing business processes.

  • Show strength in investigating and discovering business needs, aggregating needs into requirements and transforming requirements into high-level solutions

  • Experience in collaboration with regional business teams to elicit requirements and information on long-term business direction to build requirements

  • Process knowledge about core CRM processes with SFDC certifications will be of added advantage

  • Knowledge of enterprise architecture and Development methodologies.

  • Broad understanding of current capabilities and limitations of existing systems.

  • Knowledge of all IT functions and services with technical expertise in one or more areas

  • Has hands-on experience with SFDC core platform as a functional consultant

  • Collaborates and maintains working relationships with appropriate technology vendor contacts and peer company contacts

  • Understanding and leading the systems deployments and lead the change management.

Personal skills

  • Ability to function very independently

  • Big picture orientation, yet with good attention to detail

  • Collaboration skills with the ability to build tight-knit relationships with all partners

  • Results and performance driven attitude with good sense of accountability and commitment to get results

  • Demonstrable ability to multi-task and prioritize tasks

  • Ability to evaluate risks and define approaches for handling project risks

  • Ability to lead expectations with business and IT partners in terms of timelines and scope

  • Strong verbal and written communications skills with ability to partner with multi-functional teams, both IT and Business

  • Good interpersonal, conflict resolution, and customer service skills

  • Good command in English language needed.

  • Ability to work at Regional/ Global level.

BE VITAL in your Career; be seen for the talent you bring to your work. Explore opportunities within the Johnson & Johnson Family of Companies.

Other Education, Skills, Experience Desired:

  • Bachelor's degree in information technology, engineering or related field preferred or equivalent combination of education and experience

  • Project management, large agile project experience and working in multicultural & diverse teams are needed.

  • SFDC functional consultant experience within Healthcare/ Life Science industry or multiple industries is preferred.

Primary Location



Johnson & Johnson Pte. Ltd. (8435)

Job Function

Info Technology

Requisition ID