Scotiabank Senior Product Manager - Global Channels in Scarborough, Ontario

Senior Product Manager - Global Channels

Requisition ID: 2308

Join the Global Community of Scotiabankers to help customers become better off.


As a Senior Product Manager, you’ll manage the delivery of capabilities and features against the product vision, working with a team of designers and business leaders to produce high quality features that will change the way the Bank interacts with customers. You are someone who thrives in an innovative and dynamic environment within an energetic team that strives to make a difference day in and day out to see the team’s work come to life.

In collaboration with the Product Teams, you will be responsible for the entire product lifecycle, from early opportunity analysis, through research, scope, build, test and release. You will lead and/or work with various working teams and work closely with all relevant stakeholders to ensure operational readiness and change management requirements have been fully implemented within expected timeframes. You will be expected to clear obstacles, enable your peers and tirelessly advocate for the vision and customer experience you’ve been entrusted with.


  1. Responsible, with collaborative direction from the wider Product Team, to deliver capabilities and features for the ScotiaConnect desktop and mobile applications and onboarding processes.
  • Collaborate with the Product and Technology teams to understand and articulate the product vision, including the customer impacts, business/stakeholder value, system dependencies and technological processes, both internal and external.

  • Gather input and requirements for product development and execute user acceptance testing in line with Agile methodology.

  • Work closely with the IT team to develop solutions to strengthen product capabilities, while delivering with high quality and value.

  • Define detailed user stories (business requirements) with applicable acceptance criteria in collaboration with the product and technology teams to ensure a clear understanding of the requirements to successfully meet business goals.

  • Decompose larger requirements or journeys (“epics”) into features and user stories that can be understood and committed to by members of the team

  • Participate in the technology grooming and sizing discussions for the user stories to ensure a common understanding

  • Execute on supporting documentation and definition required to complete detailed user stories

  • Ensure Product Teams are informed if changes occur that impact delivery to the business

  • Work with team to manage a backlog of clearly defined and prioritized features and capabilities, understanding changes that may impact deliverables and prioritization

  • Review and approve finished development work before release into production

  • Contributes to discussions on solutions and executes assigned priorities objectively and with consideration and awareness of potential impact on other initiatives.

  1. Collaborates with Subject Matter Experts (SMEs) to define system and process requirements, develop implementation and change management plans and detail specific tactics to address opportunities and barriers
  • Communicate with internal stakeholders and partners to seek understanding and exchange ideas; ensure communication is positioned in terms that are easy to understand by a diverse group

  • Willing to share ideas with others, listen to all ideas and build on the efforts of the team

  • Ensure awareness of market and trends in the business environment; using research and available analysis to help inform ideas

  1. Participate in Agile team projects with responsibility for release planning, sprint planning, backlog grooming, and product owner retrospective
  • Review stories with team to optimize functionality and features that align with product vision

  • Participate in prioritization process to ensure focus on stories going into sprints

  • Facilitate mechanisms for meaningful user testing and customer feedback


  • Knowledge of digital channels, industry trends and practices, innovative digital platforms, policies and procedures

  • Product Management experience including but not limited to:

  • Writing high level design and technical requirements

  • Translating business cases into roadmaps

  • Managing the design, build and release of consumer facing features

  • Experience working in an Agile environment, or with development teams directly (an asset)

  • Excellent communication including the ability to distil technical details into human terms

  • Experience acting as a constructive conduit between business and development teams

  • Knowledge of emerging technologies and product development/agile methodologies, with a desire for continuous learning and growth

  • A high degree of flexibility to adapt to a wide variety of tasks and changing priorities.

  • Self-starter possessing confidence and initiative; able to cope with changing and evolving priorities while being able to identify new opportunities

  • Strong ability to source and interpret data, perform analysis and make informed recommendations

  • Employs excellent verbal and written communication skills to effectively present information to relevant stakeholders at all levels of the organization.

  • Works independently and effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.

  • Strong skills in transforming strategic goals into short and mid-range tactical objectives and steps.

  • Strong negotiation skills required.


The position is based in Scarborough, ON

Location(s): Canada : Ontario : Scarborough || Canada : Ontario : Toronto

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.