MAXIMUS Systems Sr. Engineer in Rancho Cordova, California95670

MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Children’s Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Company’s primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People®, MAXIMUS has more than 16,000 employees worldwide.

This position is responsible for the computer systems analysis, requirements analysis, modeling, configuration, monitoring and support for mission-critical applications supporting enrollment and call center operations.

  • Proactively ensure the highest levels of systems and infrastructure availability. Perform daily system monitoring, verifying the integrity and availability of systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.

  • Provide 3rd level support for operations to resolve critical issues quickly. This may include occasional off-hours and weekend work and periodic on-call support.

  • Provide training and mentoring to others to help them be successful in a system support role.

  • Lead the Monitoring and testing of application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.

  • Create and maintain documentation including standard operating procedures, work instructions, system diagrams.

  • Work closely with business and systems analysts to define system requirements to meet both internal and external customer needs.

  • Drive system improvements that optimize the quality, performance, and growth metrics for the enrollment and call center operations.

  • Facilitate and oversee meetings with the testing and QA teams to formulate test strategies, test plans, and test cases particularly for load / stress testing scenarios.

  • Provides status updates to manager, and project manager on project progress, challenges, issues, and end-user satisfaction.

  • Research and recommend innovative and automated approaches for system administration tasks.

  • Write and maintain custom scripts to increase efficiency and reduce effort for maintenance, monitoring and trouble-shooting tasks.

  • Performs other duties as assigned by management.

  • Bachelor’s Degree in computer science, software engineering, network engineering or other information technology discipline or equivalent experience.

  • 7+ years of professional system engineering or system administration experience, including:

  • Experience leading small engineering or support teams.

  • Experience in installing, configuring and troubleshooting Windows Server and Acive Directory based environments.

  • Experience with administration and optimization of .NET, SSIS and SQL application stacks on MS-Dynamics CRM, Microsoft Windows and MS-SQL Servers.

  • Experience with Microsoft Windows Server administration.

  • Experience working with LDAP directory services and Microsoft Active Directory.

  • Experience with security administration.

  • Experience diagnosing network issues.

  • Experience with system and application monitoring and diagnostic tools.

  • Responsible for adhering to established safety standards.

  • Must be able to remain in a stationary position for an extended period of time.

  • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.

  • Work is constantly performed in an office environment.

  • Some networking knowledge with some hands-on experience with router and firewall configurations - especially pertaining to Web communication (TCP/IP, HTTP, HTTPs, security certificates, etc.).

  • Expertise using Microsoft Excel, Microsoft Word and Microsoft PowerPoint.

  • Demonstrated ability to solve complex technical problems.

  • Excellent technical writing skills (English language).

  • Ability to quickly adapt to advancing technologies and procedural changes.

  • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution.

  • Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment.

  • Excellent technical writing skills (English Language).

  • Ability and willingness to travel for up to 2 weeks at a time within the United States.

  • A commitment to delivering outstanding customer service.

  • Database administration experience highly desired

  • Technical certifications preferred.

  • Windows server and IIS system administration skills preferred.

  • VOIP experience highly desired

  • Experience with containerization and automation for continuous deployment models preferred.

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Requisition ID: 2017-24056

External Company URL: www.maximus.com

EEO Statement: A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.