MAXIMUS Client Service Rep - Outreach (Must reside in Madera County) in Rancho Cordova, California

Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. Presents Managed Care Options to beneficiaries and assists them in using their health care plans. Assists management with the training/guidance of new Enrollment Service Representative staff. Maintain positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff. Bilingual fluency in English and Spanish. Ability to travel (valid CA driver’s license and evidence of insurance required) throughout the county and surrounding counties as needed, in a dependable and punctual manner.

The Client Service Representative is responsible for helping to ensure that the customer is able to access and receive program services.

  • Develop working relationships with customers and monitor engagement and progress

  • Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility

  • Conduct workshops and other training related services for customers

  • Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services

  • Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs)

  • Follow up with customers to ensure that their needs are met and questions and concerns are resolved

  • Interact with other team members to provide expertise and assistance in resolving participant issues

  • Maintain accurate and timely case notes on all customer contacts and document activities

  • Share information about outreach and engagement efforts with project staff

  • Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider

  • Perform other duties as may be assigned by leadership

  • High school diploma or GED required

  • Associate's degree from an accredited college or university preferred

  • Proficient in Microsoft Office products

  • Ability to develop, evaluate, and implement a case management plan meeting all milestones

  • Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances

  • Excellent organizational, written, and verbal communication skills

  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment

  • Ability to work as a team member, as well as independently

  • Must be able to remain in a stationary position for an extended period of time

  • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds

  • Work is constantly performed in an office environment

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Requisition ID: 2017-23550

External Company URL: www.maximus.com

EEO Statement: A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.