IBM Senior Team Coordinator in PLANO, Texas
The role of Senior Team Coordinator PFSS CFS will be to perform all functions of the A/R business function and provide training, subject matter expertise, business process direction, and workflow direction to associates in all areas. KPIs and goals focus on DCSO, currency, accuracy, and timeliness. The incumbent will be accountable to meet all baseline and project goals assigned in the most effective and efficient manner.• Coordinate and perform all aspects of the A/R business function with the following accountabilities:o Meet all baseline and project goals for DCSO, currency, accuracy and timeliness.o Monitor customer account statuses and results against defined KPIs, goals and objectives.o Perform period end reconciliations as required by the business processes.o Manage workflow; navigate shifting priorities and staffing issues to minimize risk.o Create and utilize reports for period reporting, KPI reporting, and to analyze pertinent account information.o Train associates on all aspects of the A/R business processes.o Collaborate and negotiate with customers, sales field, and finance functions to resolve account issues.o Identify and implement action plans and process improvements with little guidance.• Provide thought leadership, direction, guidance, and be able to manage multiple priorities to achieve individual and departmental metrics.• Support customer and/or division initiatives.• Provide high level customer specific information like payment habits, proof of delivery, and receiving procedures.• Participate and collaborate in meetings to gather/share information.• Conduct department overviews to associates and high-level management as needed.• Act as a liaison between functions.• Effectively communicate issues and procedural changes to staff.
• High school diploma or equivalent required. Some college preferred.• Highly skilled in DSD A/R business processes.• Highly skilled in the use of Microsoft Excel and proficient use of other Microsoft Office applications.• Skilled at writing DB2 queries, obtaining XPTR reports, and analyzing data.• Must have an understanding of A/R workflow and systems.• Ability to manage multiple tasks and adapt to changing priorities.• Negotiation experience.• Concise and persuasive communication skills.• Highly skilled at problem solving and analysis with a basic understanding of accounting principles.• Leadership skills to achieve department objectives through motivation.• Skilled at collaboration and promoting team work.• Professional and mature with a high degree of confidence interacting with all levels of personnel.• Proven history of being a self-starter.• Must be organized and detail oriented.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.