Aetna Customer Service Rep in Phoenix, Arizona

Req ID: 41927BR

After Hours Call Center; Must have flexibility work evenings, weekends and Holidays.


To increase Medicaid member satisfaction, retention, and growth through the efficient and professional delivery of call center services

Fundamental Components:

Accurately and professionally answers inquiries and resolves issues during telephone calls from Medicaid members and others on behalf of members

Achieves relevant department performance standards

Adheres to the Aetna attendance policy standards, including being punctual

Actively participates in training programs and passes examinations

Appropriately uses all Aetna systems and resources to support call responsiveness

Documents accurately the contacts with callers, including being careful with spelling, grammar, and punctuation

Explains member rights and responsibilities in accordance with instructions

Responds appropriately to members expressing complaints and related types of calls

Keeps supervisor informed of issues and progress

Actively participates in team meetings and in meetings with supervisor

Performs all duties as assigned by the management team

Complies with all Aetna requirements and standards


GED or high school diploma; college coursework preferred

Minimum one year experience in a relevant setting

Customer Service call center experience preferred

Health insurance products, medical office, or health-related call center preferred

Prefer experience with Medicaid and/or Medicare programs


The minimum level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.


Functional - Customer Service/Customer service - production environment/1-3 Years

Functional - Customer Service/Customer Service - Member Services - Traditional products/1-3 Years

Functional - Customer Service//


Competitive salary, with extensive fringe benefits

Bonus plan

Shift premium pay

Excellent training programs

Free covered parking

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service